LUDOVICA TURENNE
New London
Summary
Results-oriented Sales and Personal Care professional with over 7 years of experience in team leadership and sales. Led a team of 10 to exceed sales targets while enhancing performance through strategic planning and process optimization. Strong communicator with problem-solving skills focused on driving growth and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Clinical Assistant
Planned Parenthood
Norwich
10.2024 - Current
- Coordinated patient appointments and follow-up communications to ensure continuity of care.
- Coordinated communication between patients and providers to enhance patient experience
- Managed patient intake and scheduling to streamline workflow
- Supported daily operations in a fast-paced clinical setting
- Maintained accurate records and ensured confidentiality compliance
- Maintained cleanliness and organization in clinical areas and equipment.
Personal Care Giver
Love and Care
Fairfield
03.2024 - 09.2024
- Develop personalized care plans tailored to each client's needs, preferences, and medical conditions.
- Assessed and monitored clients' health status, adjusting care plans to meet evolving needs.
- Performed personal care tasks, including bathing, dressing, and grooming, with a focus on maintaining clients' dignity.
- Spend quality time engaging in meaningful conversations and activities with clients.
- Recognize and respond to the emotional and psychological needs of clients.
- Planned and prepared nutritious meals, promoting balanced diets tailored to clients' preferences.
- Monitor medication schedules and assist with administration to ensure compliance.
Personal Care Giver
The Home Aides
Middletown
08.2022 - 01.2023
- Provided companionship and emotional support, fostering connection and alleviating loneliness.
- Maintained regular communication with clients' families, ensuring they remained informed about health and well-being.
- Provide education and support to family members to help them better understand and manage caregiving responsibilities.
- Stay updated on best practices, new caregiving techniques, and relevant medical knowledge through ongoing training and education.
- Collected and analyzed feedback from clients and families, identifying opportunities for enhancing care quality.
- Implement changes based on feedback to enhance the quality of care provided.
Team leader
Momentum Solar
Tampa
05.2019 - 08.2020
- Conducted regular performance reviews and one-on-one meetings to provide feedback and set goals, enhancing team alignment and accountability.
- Motivated team members to propose innovative ideas and solutions, driving creativity and engagement within the team.
- Cultivated a collaborative environment that empowered team members to share best practices and resources, fostering teamwork and knowledge exchange.
- Provide ongoing training and development opportunities to enhance team skills.
- Develop training programs to enhance customer service skills.
- Set ambitious yet achievable sales targets and develop strategies to meet them.
- Analyze sales data to identify trends and adjust strategies accordingly.
- Implement a customer feedback system to gather insights and address concerns promptly.
Sales Lead
Crocs
Mashantucket
07.2017 - 11.2017
- Developed and implemented strategies that consistently met and exceeded sales targets.
- Train the sales team to identify and execute opportunities for upselling and cross-selling, thereby increasing the average transaction value.
- Collected and analyzed customer feedback to identify and prioritize key areas for improvement.
- Promoted and optimized loyalty programs, significantly enhancing customer retention rates.
Education
Associate Degree - Business Administration
Campus
Sacramento, CA05-2026
High School Diploma -
Norwich Free Academy
Norwich, CT06-2017
Skills
- Microsoft Word
- Microsoft Excel
- Communication Skills
- Teamwork and Collaboration
- Adaptability
- Time Management
- Leadership
- Empathy and Emotional Intelligence
- Initiative
- Customer Service
Areas Of Expertise
Microsoft Word | Microsoft Excel | Communication Skills | Teamwork and Collaboration | Adaptability | Time Management | Leadership | Empathy and Emotional Intelligence | Initiative | Customer Service | English | French | Haitian Creole
Timeline
Clinical Assistant
Planned Parenthood
10.2024 - Current
Personal Care Giver
Love and Care
03.2024 - 09.2024
Personal Care Giver
The Home Aides
08.2022 - 01.2023
Team leader
Momentum Solar
05.2019 - 08.2020
Sales Lead
Crocs
07.2017 - 11.2017
Associate Degree - Business Administration
Campus
High School Diploma -
Norwich Free Academy