Cassidy Szepi
Winona,MN
Summary
A punctual and reliable individual driven by ambition and a strong work ethic. Eager to learn and develop new skills, I thrive under pressure and effortlessly handle multiple tasks daily. With a decade of customer service experience and six years in management, I have successfully directed staff and provided delightful customer service. Expertise includes balancing cash drawers, making deposits, and proficiently utilizing various computer programs for scheduling and employee information.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Winona Health
Winona, MN
01.2023 - Current
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed prior authorizations for different medications and procedures
- Schedule both internal and external referrals in a timely manner
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering different solutions to problems when needed
- Greeted and assisted patients with check-in procedures.
Assistant Store Manager
KFC
Winona, MN
05.2013 - 12.2022
- 10 years of customer service experience
- 6 years of management directing staff
- Maintaining a pleasant customer service experience
- Balancing cash drawers and making deposits
- Working with multiple computer programs to enter schedules and new employee information
- Experience organizing and filing paperwork
Education
High School Diploma -
Dover-Eyota High School
Eyota, MN07.2014
Skills
- Customer service
- Computer skills
- Cash handling
- Supervising experience
- Cashiering
- Microsoft word
- Organizational Skills
- Appointment scheduling
- Medical terminology
- Telephone etiquette
Certification
ServSafe Certified
Timeline
Clinical Assistant
Winona Health
01.2023 - Current
Assistant Store Manager
KFC
05.2013 - 12.2022
High School Diploma -
Dover-Eyota High School