Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luendy Gonzalez

Milwaukee,WI

Overview

4
4
years of professional experience

Work History

Laborer

Amazon
11.2022 - 06.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.

Barista

Fuel Cafe
10.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Server

Qdoba
10.2021 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Customer Service Representative

Home Depot
04.2021 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Business Major -

St. Augustine Prep
Milwaukee, WI
06.2021

Skills

    Communication

    Customer service experience

    Answering questions

    Bilingual

    Ethical Standards

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Laborer

Amazon
11.2022 - 06.2025

Barista

Fuel Cafe
10.2022 - 12.2023

Server

Qdoba
10.2021 - 08.2022

Customer Service Representative

Home Depot
04.2021 - 09.2021

Business Major -

St. Augustine Prep

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Luendy Gonzalez