Luendy Gonzalez
Milwaukee,WI
Overview
4
4
years of professional experience
Work History
Laborer
Amazon
11.2022 - 06.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Barista
Fuel Cafe
10.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server
Qdoba
10.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Customer Service Representative
Home Depot
04.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Business Major -
St. Augustine Prep
Milwaukee, WI06.2021
Skills
Communication
Customer service experience
Answering questions
Bilingual
Ethical Standards
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Laborer
Amazon
11.2022 - 06.2025
Barista
Fuel Cafe
10.2022 - 12.2023
Server
Qdoba
10.2021 - 08.2022
Customer Service Representative
Home Depot
04.2021 - 09.2021
Business Major -
St. Augustine Prep