Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Traveling, Reading
Languages
Timeline
OfficeManager

Micke Anggraini

Overview

30
30
years of professional experience

Work History

Executive Director

Bali Dwipa University
07.2020 - 08.2022
  • Collaborated with all departments to review and maintain compliance with university regulations.
  • Shaped solutions and approaches by leveraging trends in higher education to increase student enrollment by 10% each year
  • Set organizational goals and objectives to guide and direct university focus and achieve mission fulfillment.
  • Analyzed trends in higher education and industry needs and tracked competitor activities to inform decision making.
  • Managed university's promotional and marketing events through 10+ education fair and over 50 high school visits per year
  • Exercised appropriate cost control to meet budget restrictions while achieving key performance indicators
  • Developed and maintained strong relationships with students, parents, partnered universities nationally and internationally, local and national government, journalists, media, and industry stakeholders for research and community service projects.
  • Conducted top-tier media interviews, highlighting key messages of major developments and enhancing university reputation
  • Represented organization to local public by giving presentations and speeches and participating in community events

Lecturer in Hospitality and Tourism

Bali Tourism Polytechnic, Ministry Of Tourism
12.2004 - 06.2018
  • Provided lectures in subjects of hospitality and tourism services, operations, marketing and management.
  • Delivered classroom teaching to +200 students per year in both Indonesian and English,
  • Conducted research in fields of hospitality and tourism
  • Performed community services and training to tourism industry stakeholders and indigenous communities in Indonesia

Hospitality and Tourism Training Instructor

Bali Tourism Polytechnic - Ministry Of Tourism
03.1999 - 12.2004
  • Performed training for college students in subjects of hospitality and tourism, services, operations and management, +200 students per year

Assistant Manager

Melia Benoa Resort, Nusa Dua
01.1998 - 02.1999
  • Monitored hotel front office operations and services
  • Evaluated +50 employee performance and conveyed constructive feedback to improve skills
  • Developed detailed guest service and standard operation procedure within front office department
  • Managed all-level personnel working in front office capacities.

Guest Service Officer (Evening Shift)

Grand Hyatt Resort, Nusa Dua, Bali
01.1993 - 01.1994
  • Coordinated with front office staffs regarding guest services such as welcoming arrivals, updating guest information and handling hotel guest inquiries and special requests.
  • Promoted hotel brand's loyalty program to staying guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Delivered messages, mail and packages left for guests to hotel rooms.

Education

Graduate Certificate - Research Studies

Sydney Graduate School of Management
Sydney, New South Wales, Australia
08.2010

Certificate - Digital Marketing

RMIT University
Online
12.2017

Certified of Hotel Administration (CHA) - Hotel Management

American Hotel And Lodging Educational Institute
Florida, United States
2008

Skills

  • Academic and Vocational Teaching
  • Higher Education Management
  • Training and Development
  • Supervisory experience
  • Academic writing
  • Business Writing
  • Budgeting
  • Administration and Reporting
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Cultural Awareness
  • Student Engagement
  • College Recruiting
  • Community Outreach
  • Stakeholder Communications
  • Microsoft Office

Accomplishments

  • Recipient of the Australia Awards Scholarships in 2006 and 2010
  • Recipient of the award for the dedication of working for 10 years with the government of the Republic of Indonesia.

Affiliations

Member of the International of Tourism Studies Association (ITSA) 2012-2016

Doctorate Student Member of the Asian Studies Association of Australia (ASAA) 2011-2012

Doctorate Student Member of the Council for Australasian Universities of Hospitality and Tourism Education (CAUTHE) 2012-2013

Traveling, Reading

I have traveled to more than 20 countries in Europe, Asia, Australia and North America for professional and leisure purposes and have developed reading as daily practice.

Languages

English
Full Professional
Indonesian
Native or Bilingual

Timeline

Executive Director

Bali Dwipa University
07.2020 - 08.2022

Lecturer in Hospitality and Tourism

Bali Tourism Polytechnic, Ministry Of Tourism
12.2004 - 06.2018

Hospitality and Tourism Training Instructor

Bali Tourism Polytechnic - Ministry Of Tourism
03.1999 - 12.2004

Assistant Manager

Melia Benoa Resort, Nusa Dua
01.1998 - 02.1999

Guest Service Officer (Evening Shift)

Grand Hyatt Resort, Nusa Dua, Bali
01.1993 - 01.1994

Graduate Certificate - Research Studies

Sydney Graduate School of Management

Certificate - Digital Marketing

RMIT University

Certified of Hotel Administration (CHA) - Hotel Management

American Hotel And Lodging Educational Institute

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Micke Anggraini