Lui Y
Charlotte,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Operations Technician
Moore & Van Allen
02.2024 - Current
- Onsite IT Support
- Printer/Copier support
- Online Meeting support
- Telecommunication
- Manage VoIP Phone systems
- Audio Visual support
- Lead monitor replacement project of over 200 offices
- IT Assets decommissioned
- IT Assets Management
Data Center Technician I
Apple
10.2023 - 02.2024
- Handling server operations within a dynamic data center environment.
- Executing the task of extracting hard drives
- Conducting the decommissioning process for servers.
Desktop Support Specialist
D&L Parts Company
02.2023 - 09.2023
- IT Support to employees within D&L
- IT Management, Patch management, MDM, Network Administration
- Onboarding new employees
- Resetting and creating new service accounts for employees
Client Service Specialist
AmWINS Group, Inc
04.2022 - 01.2023
- Receive request in a central team queue
- Contact via email with other Amwins teams and outside partners
- Shared the count and total value of insurance claims filed by a policyholder during policy renewal and when requested by the insurance agent.
- Data entry
Education
Computer Information Science -
ECPI University
02-2023
Skills
- Active Directory
- Amazon Web Services
- VoIP management
- Onsite IT support
- Audio visual support
- Network administration
- IT asset management
- Patch management
- Azure
- Cybersecurity
- Data Center
- Desktop Support
- Help Desk Support
- Information Technology
- Linux
- Macintosh OS
- MS Office 365
- Network Administration
- Powershell
- Project Management
Certification
Microsoft Office Specialist
Timeline
IT Operations Technician
Moore & Van Allen
02.2024 - Current
Data Center Technician I
Apple
10.2023 - 02.2024
Desktop Support Specialist
D&L Parts Company
02.2023 - 09.2023
Client Service Specialist
AmWINS Group, Inc
04.2022 - 01.2023
Computer Information Science -
ECPI University
Similar Profiles
Phillip RicePhillip Rice
Courier/Delivery Driver at Moore & Van Allen PLLC.Courier/Delivery Driver at Moore & Van Allen PLLC.
Mackenzie LewisMackenzie Lewis
Rinkside Sports Employee at Allen Van ValkenburgRinkside Sports Employee at Allen Van Valkenburg
Brandon MeltzBrandon Meltz
Auto Technician at Van Allen AutomotiveAuto Technician at Van Allen Automotive
ARNAB KUNDUARNAB KUNDU
Lead Software Engineer/Sr. Software Engineer at Lowes'sLead Software Engineer/Sr. Software Engineer at Lowes's
ALEX THINNESALEX THINNES
Sr. Product Manager, University Platform Products at University of PhoenixSr. Product Manager, University Platform Products at University of Phoenix