Luici Hayakahua
Montevallo
Summary
Detail-oriented professional with strong verbal and written communication skills. Experienced in analyzing survey data and maintaining confidentiality, ready to leverage expertise to enhance service delivery and operational efficiency.
Offering solid foundation in customer service and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in General Service Representative role.
Overview
4
4
years of professional experience
Work History
Health Care Surveyor
HST Pathways/ JL Morgan & Associates
Birmingham, AL
07.2025 - Current
- Conducted site surveys using advanced surveying equipment and software
- Assisted in preparing accurate survey documentation and reports
- Collaborated with project teams to ensure compliance with local regulations
- Analyzed survey data to identify discrepancies and recommend solutions
- Adapted quickly to new technologies and methodologies in surveying practices
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Improved patient satisfaction by efficiently handling outbound calls and addressing their medical concerns.
- Handled confidential patient information with discretion, adhering to HIPAA guidelines at all times.
Customer Service Representative Manager
Walmart
Helena, AL
09.2023 - 05.2025
- Led team of customer service representatives to improve response times and enhance customer satisfaction.
- Developed training programs to elevate staff performance and streamline onboarding processes.
- Implemented quality assurance protocols to ensure consistency in service delivery across departments.
- Analyzed customer feedback to identify areas for improvement and drive strategic initiatives.
- Coordinated scheduling and workload distribution to optimize team efficiency during peak hours.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by addressing inquiries promptly and professionally.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Streamlined front desk operations for improved efficiency and customer service.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Restaurant Manager
El Agave Grill & Bar
Montevallo, AL
03.2022 - 08.2023
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices and menu knowledge.
- Implemented inventory management systems to reduce waste and costs.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Analyzed customer feedback to drive improvements in service quality.
- Welcomed and greeted guests and delivered outstanding customer service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
Thompson High School
Alabaster, ALSkills
- Data collection techniques
- Verbal/written communication
- Client communication
- Fast typing speed
- Data entry techniques
- Confidentiality and security
- Deadline oriented
- Fluent bilingualism
- Call center experience
- Call center customer service
- Communicating with clients
Languages
Spanish
Native or Bilingual
Timeline
Health Care Surveyor
HST Pathways/ JL Morgan & Associates
07.2025 - Current
Customer Service Representative Manager
Walmart
09.2023 - 05.2025
Restaurant Manager
El Agave Grill & Bar
03.2022 - 08.2023
High School Diploma -
Thompson High School