Luicila Torres-Forth
Riviera Beach,FL
Summary
A talented, outgoing, resourceful, professional with extensive experience in directing business and health care operations. Experience with successfully managing and training staff; Proven ability to establish rapport with referral sources. Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.
Overview
10
10
years of professional experience
Work History
SALES & MARKETING MANAGER, BDC CHAIRPERSON
Lourdes Noreen McKeen, Independent & Assisted Living
2018.07 - Current
- Implements sales processes and systems to perform job duties
- Tracks information and compiles data to achieve occupancy goals
- Financially screens and qualifies prospective residents
- Guides prospective residents and their family members in the decision-making process
ADMINISTRATOR, REGINAL OUTREACH DIRECTOR
CONFIDENT Care Corp of FL
2017.09 - 2018.05
- Developed, implemented and monitored agency’s compliance with policies and procedures
- Ensured quality and safe delivery of home care services
- Recruited qualified personnel
- Represented the organization to other groups, organizations and the public
Patient Advocate, Concierge Coordinator, ER Pediatric Liaison, Non-Medical Interpreter
Jupiter Medical Center
2015.07 - 2017.02
- Worked to help improve the overall patient experience for hospital admissions and their families
- Served as a key resource to parents with children in pediatric emergency room
- A team member of the Global Medicine Team
- Provided non-medical interpretation services within the entire organization
Family Service Counselor, Pre-need Sales
Dorsey E- Earl Smith & Lake Worth Memory Gardens. SCI Corporation – Tamarac Cremation
2014.11 - 2015.07
- Responsible for Business Development and Client Relations
- Presented tours of funeral home/celebration of life facilities
- Established check-in system before every service to assure the highest quality service would be provided to the family & friends
- Met with families for after care continuation visits to assist the families with the transition
Education
BASC - Forensic Psychology
Southern New Hampshire University
01.2026
Nursing -
Southeastern college
01.2022
Radio and Television Broadcasting Technology -
CSB Media Arts Center
01.2013
Health Care Administration -
University of Phoenix
01.2004
Skills
- Bilingual (English and Spanish)
- Business growth and retention
- Sales Tracking
- Team Leadership
- Strategic Planning
- Business Development
- Sales Quota Achievement
- Account development
Activities
- Successful implementation of Interpretation Services for Limited English Proficient Patients and Family members which resulted in process improvement and reduced expenses at Jupiter Medical Center.
- Recognized as a Stellar Team Member supplying superior service to all patients regardless of their socioeconomic status.
- Featured in the Pulse article for Jupiter Medical Center.
References
Professional references will be available upon request.
Timeline
SALES & MARKETING MANAGER, BDC CHAIRPERSON
Lourdes Noreen McKeen, Independent & Assisted Living
2018.07 - Current
ADMINISTRATOR, REGINAL OUTREACH DIRECTOR
CONFIDENT Care Corp of FL
2017.09 - 2018.05
Patient Advocate, Concierge Coordinator, ER Pediatric Liaison, Non-Medical Interpreter
Jupiter Medical Center
2015.07 - 2017.02
Family Service Counselor, Pre-need Sales
Dorsey E- Earl Smith & Lake Worth Memory Gardens. SCI Corporation – Tamarac Cremation
2014.11 - 2015.07
BASC - Forensic Psychology
Southern New Hampshire University
Nursing -
Southeastern college
Radio and Television Broadcasting Technology -
CSB Media Arts Center
Health Care Administration -
University of Phoenix
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