Luig Galdi
Las Vegas,NV
Summary
Dynamic leader with a strong focus on team development and performance management. Expertise in HVAC-R tech support and customer relationship management, committed to driving operational excellence and achieving business goals.
Results-driven professional with extensive experience in branch operations management and customer service. Skilled in the trade Hvac-R Sales ,Service and installation .Knowledgeable in all aspect of HVAC-R Equipment
Overview
2
2
Languages
24
24
years of professional experience
Work History
Branch Manager
United Refrigeration Inc.
08.2023 - Current
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Managed inventory levels, optimizing stock for maximum availability and minimal waste.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Developed sales strategies to increase branch revenue through targeted promotions and customer engagement.
- Fostered relationships with key clients to enhance loyalty and support long-term business growth.
- Conducted performance evaluations, providing feedback to support employee development and productivity.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Manager
American Refrigeration Supplies
07.2022 - 08.2023
- Analyzed market trends to adjust product offerings, driving competitive advantage in local market.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Counter Salesperson
American Refrigeration Supplies
03.2021 - 07.2022
- Assisted customers in selecting refrigeration products to meet specific needs.
- Processed transactions efficiently using point-of-sale systems.
- Provided technical support for product inquiries and troubleshooting.
- Maintained accurate inventory levels through regular stock assessments.
- Built strong rapport with customers, fostering loyalty and repeat business.
HVAC-R Inside Sales Representative
Johnstone Supply
08.2019 - 03.2021
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted product demonstrations and provided technical support for customers.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Managed customer inquiries and resolved issues efficiently, enhancing satisfaction levels.
HVAC-R Owner /Operator
CMA Mechanical LLC.
03.2013 - 07.2016
- Managed daily operations, ensuring compliance with industry standards and safety regulations.
- Developed strategic plans to optimize service delivery and customer satisfaction.
- Oversaw project budgets, tracking expenses to maintain financial efficiency.
- Trained and mentored staff on technical skills and customer service excellence.
- Established strong relationships with suppliers to secure quality materials at competitive prices.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Sales , Service and Installation of HVAC-R Calls
HVAC-R Service Technician
Local 525 Pipefitters Union
01.2007 - 2013
- Diagnosed and repaired HVAC systems to ensure optimal performance and efficiency.
- Conducted routine maintenance on refrigeration units, extending equipment lifespan.
- Assisted in installing heating and cooling systems, adhering to safety protocols.
- Collaborated with team members to troubleshoot complex HVAC issues effectively.
HVAC-R Service Technician
Lloyds Refrigeration
05.2002 - 2013
- Trained junior technicians on best practices for system installation and repair techniques.
- Streamlined service processes, reducing response times during emergency calls.
- Implemented preventive maintenance schedules, improving overall system reliability.
- Led safety training sessions, reinforcing compliance with industry regulations and standards.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Journeyman then Foreman on projects, Ran and design build on Casino Project. Part of Casino remoldes, and new construction. Blueprint design
- Service and installation of new equipment ,Boilers, Chillers, Rack refrigeration, Walkins, Cooling towers, Mini splits, Ac and heating equipment residential and commercial ,Tig and Mig welding .
Education
No Degree - Business
Pennsylvania State University
University Park, PAHVAC-R - HVAC-R
Lincoln Technical Institute
10.1992
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Relationship building and management
- HVAC-R tech Support
- Copeland Certified Tech Support
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Branch Manager
United Refrigeration Inc.
08.2023 - Current
Branch Manager
American Refrigeration Supplies
07.2022 - 08.2023
Counter Salesperson
American Refrigeration Supplies
03.2021 - 07.2022
HVAC-R Inside Sales Representative
Johnstone Supply
08.2019 - 03.2021
HVAC-R Owner /Operator
CMA Mechanical LLC.
03.2013 - 07.2016
HVAC-R Service Technician
Local 525 Pipefitters Union
01.2007 - 2013
HVAC-R Service Technician
Lloyds Refrigeration
05.2002 - 2013
No Degree - Business
Pennsylvania State University
HVAC-R - HVAC-R
Lincoln Technical Institute