Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Luigi Lapuste

Glendale,AZ

Summary

Proven leader and efficient Barista at Black Rock Coffee Bar, adept in fostering customer loyalty through exceptional service and resolving complaints swiftly. Skilled in operating essential equipment and boosting team performance, demonstrating a blend of excellent time management and adaptability. Achieved significant improvements in customer satisfaction and service efficiency.

Overview

2
2
years of professional experience

Work History

Barista

Black Rock Coffee Bar
3415 W Greenway Rd, Phoenix, AZ 85053
10.2021 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.

Education

No Degree - Biomedical Engineering/Nursing

Grand Canyon University
Phoenix, AZ

EMT Certification - EMS/EMT

Unitek EMT
1150 S Priest Dr, Tempe, AZ 85281
03.2024

High School Diploma -

Sandra Day O'connor High School
Glendale, AZ
05.2021

Skills

  • Exceptional customer service
  • Team Leadership
  • Performance Improvement
  • Sales expertise
  • Retail Management
  • Customer Service
  • Time Management
  • Adaptable and Flexible
  • Reliable and Dependable

Additional Information

Have done plenty of yard work, house projects, and various forms of manual labor for many years, such as, heavy lifting and moving stuff all around our backyard, as well as, assisting in the construction of our gazebo, car shades, patio, and other various structures and projects. I've also done plenty of side jobs, such as, tile demolition, pool filter installations, moving furniture and household items into clients' new homes.

Timeline

Barista

Black Rock Coffee Bar
10.2021 - 02.2024

No Degree - Biomedical Engineering/Nursing

Grand Canyon University

EMT Certification - EMS/EMT

Unitek EMT

High School Diploma -

Sandra Day O'connor High School
Luigi Lapuste