Luigina Rosario
BROOKLYN,NY
Summary
Focused and versatile professional with undeniable talents in customer service and in the sales industry. Multi-tasker dedicated to customer satisfaction and engagement. Works great under pressure.
Overview
8
8
years of professional experience
Work History
Spanish Interpreter
Voyce
01.2023 - Current
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Spanish Interpreter
CyraCom Language Solutions
06.2023 - 12.2023
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Sales Representative
Enjoy Technology
11.2020 - 04.2021
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
311 Call Center Representative
EClaro
11.2020 - 12.2020
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Representative & Retail Associate Manager
T-Mobile, Midtown Cellular
09.2018 - 10.2020
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Checked store merchandise regularly for proper display and replenishment.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Cashier Assistant & Assistant Manager
Jimmy Jazz
07.2016 - 09.2018
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Set up new sales displays each week with fresh merchandise.
- Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Science For Health
Borough of Manhattan Community College of The City University of New York
New York, NY06.2025
High School Diploma -
Ebc High School For Public Service-Bushwick
Brooklyn, NY06.2016
Skills
- Spanish Fluency
- Reference Material Sourcing
- Glossary Development
- Scheduling and Coordinating
- Salesforce CRM
- Product Knowledge
- Issue and Complaint Resolution
Timeline
Spanish Interpreter
CyraCom Language Solutions
06.2023 - 12.2023
Spanish Interpreter
Voyce
01.2023 - Current
Sales Representative
Enjoy Technology
11.2020 - 04.2021
311 Call Center Representative
EClaro
11.2020 - 12.2020
Sales Representative & Retail Associate Manager
T-Mobile, Midtown Cellular
09.2018 - 10.2020
Cashier Assistant & Assistant Manager
Jimmy Jazz
07.2016 - 09.2018
Associate of Science - Science For Health
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Ebc High School For Public Service-Bushwick