Luis Abreu
Kissimmee
Summary
Dedicated service supervisor with strong problem resolution and multitasking abilities. Proven track record in enhancing team performance and improving service delivery for increased customer satisfaction.
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Supervisor/Lead Technician
Aireko Energy Group
Orlando, FL
05.2021 - Current
- Supervised daily operations ensuring optimal team performance and adherence to safety protocols.
- Coordinated workflow among teams, enhancing communication and improving service delivery efficiency.
- Implemented process improvements that increased operational effectiveness and reduced service response times.
- Trained new staff on company policies, procedures, and best practices to foster a skilled workforce.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Tested components and systems to evaluate performance and identify concerns.
Electrician
Candian Construction
Orlando, FL
05.2020 - 05.2021
- Installed and maintained electrical systems in residential and commercial buildings.
- Collaborated with project managers to ensure compliance with safety regulations and standards.
- Diagnosed electrical issues using advanced troubleshooting techniques and tools.
- Led team in the installation of wiring and lighting systems for new construction projects.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Education
Bachelor of Science - Industrial Engineering
Jose Antonio Paez University
Valencia, Venezuela06-2012
Skills
- Problem resolution
- Multitasking Abilities
- Dependable and responsible
- Problem-solving
- Customer service
- Time management
Certification
- Certified Journeyman ELectrician in FL, from 08/2024 to current.
- Solar Technician level 2, AMicus O&M
- FASA&BASA fire alarm system, level 1
- NEC 70E certification, current
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Supervisor/Lead Technician
Aireko Energy Group
05.2021 - Current
Electrician
Candian Construction
05.2020 - 05.2021
Bachelor of Science - Industrial Engineering
Jose Antonio Paez University