Luis Alanis
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Iqor, through advanced Excel functions and exceptional problem-solving skills. Skilled in managing high-stakes environments with a goal-oriented mindset, significantly improving team productivity and customer service standards. Demonstrates expertise in software technology and analytical approaches to drive business insights and decision-making.
Overview
5
5
years of professional experience
Work History
Call Center Sales Representative
Iqor
Charlotte, NC
01.2023 - 04.2024
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Banking Assistant
Ficohsa Express Bank
Charlotte, NC
01.2022 - 12.2022
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
Data Analyst
Southern National Roofing
Charlotte, NC
02.2021 - 12.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
- Coordinated with suppliers to secure competitive pricing on materials, lowering project costs while maintaining quality standards.
Data Analyst
Amazon
Charlotte, NC
02.2020 - 12.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Call Center Representative
Conduent
Charlotte, NC
01.2019 - 12.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate Of General Studies - Technology Education
Frederick Community College
Frederick, MD12.2022
Skills
- Call Center Customer Service
- Goal-oriented mindset
- Stress Tolerance
- Building rapport
- Software and Technology Proficiency
- Advanced Technical Knowledge
- Python Programming
- Excel Functions
- Analytical Problem Solving
- Microsoft Access
- Data programming
Accomplishments
I have a strong background in soccer, having played throughout high school and college. In high school, I was recognized as an All-Region player during my freshman and sophomore years and earned All-State honors in 2018 and 2019, my junior and senior years. Additionally, I have won numerous state championships in travel soccer. In college, I hold the record for the most goals scored in a single season, a record that still stands today.
Additional Information
Highly motivated and hard-working individual with a proven track record of excellence. Demonstrates exceptional potential through a commitment to continuous learning and improvement. Known for a strong work ethic, confidence, and the ability to excel in challenging environments. A dedicated team player with excellent communication skills and a proactive approach to problem-solving. Eager to bring enthusiasm and expertise to a dynamic team.
Languages
Spanish
Native or Bilingual
Timeline
Call Center Sales Representative
Iqor
01.2023 - 04.2024
Banking Assistant
Ficohsa Express Bank
01.2022 - 12.2022
Data Analyst
Southern National Roofing
02.2021 - 12.2021
Data Analyst
Amazon
02.2020 - 12.2020
Call Center Representative
Conduent
01.2019 - 12.2019
Associate Of General Studies - Technology Education
Frederick Community College