Luis Albanez
Phoenix,AZ
Summary
Sales Operations Specialist with a proven track record at DriveTime Automotive Group, excelling in customer relationship management and team collaboration. Adept at adapting to change and enhancing sales processes, I consistently achieved individual and team goals while ensuring exceptional service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Sale and Operation Advisor
DriveTime Automotive Group
Mesa, AZ
12.2021 - Current
- Assessed customers' needs and presented suitable vehicle options to increase satisfaction
- Made calls, set appointments, and built relationships with customers to enhance engagement
- Collaborated with team and managers to achieve monthly team and individual goals
- Understanding the administrative side of our sales process: underwriting, deal documentation, titling, inventory, and cash handling
- Managed opening and closing procedures at the dealership to ensure security and operational readiness.
IC Associate
DriveTime Automotive Group
Mesa, AZ
05.2021 - 12.2021
- Executed company standards for vehicle detailing to enhance readiness for sale
- Managed incoming and outgoing inventory. preparing them to distribute to dealerships
Server
MBK Senior Living
Scottsdale, AZ
01.2018 - 07.2021
- Delivered exceptional customer service to residents and families, fostering positive relationships.
- Engaged residents and families in conversations to create enjoyable dining experiences.
- Assisted in meal preparation and served food to residents and families, ensuring timely service.
- Adhered to safety and sanitation guidelines during food service operations.
Sales Operations Specialist
Insight Global
Mesa, AZ
02.2021 - 04.2021
- Executed daily price changes on vehicles, scanned vehicles on lot biweekly, and supported sales team with inquiries to enhance customer service.
- Taking inbound calls and helped customers or directing them to the right person who could answer their questions.
- Achieved high performance standards during temporary employment, leading to a full-time offer.
Roofer
Tru Builders LLC
05.2014 - 01.2017
- Pulling up old materials, loading debris into dumpsters, and sweeping the roof deck in preparation for new installations
- lifting heavy material up and down ladders
- Worked effectively under difficult conditions and completed tasks in the Arizona heat
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2018
Skills
- Customer relationship management
- Sales process documentation
- Time management
- Adaptability to change
- Team collaboration
Timeline
Sale and Operation Advisor
DriveTime Automotive Group
12.2021 - Current
IC Associate
DriveTime Automotive Group
05.2021 - 12.2021
Sales Operations Specialist
Insight Global
02.2021 - 04.2021
Server
MBK Senior Living
01.2018 - 07.2021
Roofer
Tru Builders LLC
05.2014 - 01.2017
High School Diploma -
Red Mountain High School