Luis Aldana
Doral,FL
Summary
Dynamic leader with a proven track record at Miami Auto Wase, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and multitasking, significantly improving store efficiency. Skilled in customer service and organization, adept at fostering positive relationships and driving team success. Achieved notable sales growth through strategic planning and effective team management.
Overview
17
17
years of professional experience
Work History
Store Manager
Miami Auto Wase
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Gerente General
Construccapital
01.2014 - 01.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervisor of Operations
Estructuras Especiales
01.2008 - 01.2010
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Marketing Intern
Prologity
01.2008 - 01.2009
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Education
Bachelor Of Professional Studies - Arquitectura
Universidad Piloto
Bogotá Colombia 10.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Miami Auto Wase
01.2023 - Current
Gerente General
Construccapital
01.2014 - 01.2015
Supervisor of Operations
Estructuras Especiales
01.2008 - 01.2010
Marketing Intern
Prologity
01.2008 - 01.2009
Bachelor Of Professional Studies - Arquitectura
Universidad Piloto
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