Work History
Education
Skills
Languages
Timeline
Summary
Work Availability
Quote
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Luis-Alejandro Dorta

Luis-Alejandro Dorta

Tamarac,FL

Work History

Flight Attendant – Part 121

Atlantic Coast Airlines-United Express
Dulles, VA
  • Provided exceptional in-flight service for up to 50 passengers, ensuring comfort and safety.
  • Conducted comprehensive safety demonstrations and emergency briefings per FAA regulations.
  • Managed inflight conflicts and resolved passenger issues with professionalism and empathy.

Flight Attendant – Part 121

US Airways
Dulles, VA
  • Delivered exceptional cabin service on high-capacity flights, ensuring passenger safety and comfort.
  • Led safety briefings while ensuring compliance with FAA protocols through confident communication.
  • Proactively resolved and de-escalated passenger issues, fostering a calm and professional environment.

Customer Care Specialist -

Legal Karma Inc
Austin, TX
  • Bilingual SaaS specialist resolving complex queries, simplifying legal topics, and handling escalations.
  • Content strategist managing FAQs, training docs, and support tickets across multiple CRMs.

Customer Support Specialist I

Tenant Inc.
Newport Beach, CA
  • Bilingual SaaS support specialist resolving multi-channel user issues, and optimizing B2B facility management.
  • Process improvement leads handling escalations, trend analysis, and knowledge base development to boost self-service efficiency.

Technical Support Associate

Corelogic Inc
Sunrise, FL
  • Bilingual support specialist for CoreLogic’s SaaS platform, resolving technical issues and MLS syndication across property platforms.
  • Process optimization expert handling escalations, maintaining knowledge bases, and adapting swiftly in dynamic environments.

Education

Certificates of Completing FAA Part 91, 125, 135 - Emergency Training That Follows FAA Guidelines

Beyond And Above Corporate Flight Attendant Traini
Fort Lauderdale, FL
06-2025

Associate of Science Degree - Computer Science; Information Systems, Networking

Palm Beach State College
01.2018

Skills

  • Astute in regulatory compliance
  • FAA regulations (Part 91, 121, 125, 135) trained
  • First aid, CPR, and AED certified
  • Aircraft familiarity: 737, 757, 767, CRJ-200, DHC-8, Challenger 605, Falcon 2000, Gulfstream G550, Gulfstream IV, Hawker 800XP
  • Exceptional conflict resolution
  • Cultural sensitivity and etiquette
  • Time management: never late
  • Emotional intelligence (EQ)
  • Leadership under pressure
  • Discretion and confidentiality
  • Available 24/7/365, short notice

Languages

Spanish
Full Professional

Timeline

Flight Attendant – Part 121

Atlantic Coast Airlines-United Express

Flight Attendant – Part 121

US Airways

Customer Care Specialist -

Legal Karma Inc

Customer Support Specialist I

Tenant Inc.

Technical Support Associate

Corelogic Inc

Certificates of Completing FAA Part 91, 125, 135 - Emergency Training That Follows FAA Guidelines

Beyond And Above Corporate Flight Attendant Traini

Associate of Science Degree - Computer Science; Information Systems, Networking

Palm Beach State College

Summary

Dynamic flight attendant with extensive experience at US Airways and Atlantic Coast Airlines (DBA United Express), specializing in passenger safety and comfort. Demonstrates exceptional conflict resolution skills through emotional intelligence while maintaining strict adherence to FAA regulations. Bilingual and detail-oriented professional thriving under pressure, consistently delivering outstanding service and ensuring compliance in fast-paced environments.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky