LUIS ALFONSO QUINCHIA
Cali
Summary
IT Coordinator with expertise in managing and supporting technological operations. Proven track record in system maintenance, hardware and software troubleshooting, and implementing new technology solutions. Recognized for leadership in team settings, enhancing operational efficiency, and ensuring system security. Previous contributions include workflow improvements, reduced downtime, and increased productivity.
Overview
16
16
years of professional experience
Work History
National IT Coordinator
Grupo Aldor
Cali
01.2003 - 01.2018
- Coordinated IT support services for multiple organizational departments.
- Promoted continuous improvement for IT governance processes.
- Managed software installations and updates across company systems and user devices.
- Developed training materials for staff on new technologies and software applications.
- Oversaw inventory management of IT equipment and supplies for operational efficiency.
- Assisted in troubleshooting technical issues reported by employees and clients.
- Streamlined communication between IT teams and departments to improve service delivery.
- Conducted research on emerging technologies to enhance business operations.
- Established procedures for handling sensitive information per company policy guidelines.
Senior Technology Lead
Plásticos Especiales SA (Plasticel)
Cali
01.2002 - 01.2006
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
AD Windows Server Administrator -
University Autonoma De Occidente
01.2022
Data Base Administrator -
University Autónoma De Occidente
01.2022
Systems Engineer -
Universidad Del Valle
01.2002
Data Processing, Analysis and Visualization in Power BI -
Universidad Del Valle
Skills
- Problem-solving, more than 250 users
- Adaptability and flexibility
- MS office
- Continuous improvement
- Training development
- Software management
- Customer service
- Technical troubleshooting
- Team collaboration
- Communication skills
- Proactive problem solving
- Analytical thinking
- Project management
- Network administration
- IT best practices
- IT support coordination
References
Daniela Quinchia, Cargill North America, Inventory Planner, (737) 349-3162, daniela_quinchia@cargill.com
Personal Information
- Profession: Ingeniero en Sistemas
- ID Number: 16,744,487
- Date of Birth: 10/22/67
Timeline
National IT Coordinator
Grupo Aldor
01.2003 - 01.2018
Senior Technology Lead
Plásticos Especiales SA (Plasticel)
01.2002 - 01.2006
AD Windows Server Administrator -
University Autonoma De Occidente
Data Base Administrator -
University Autónoma De Occidente
Systems Engineer -
Universidad Del Valle
Data Processing, Analysis and Visualization in Power BI -
Universidad Del Valle