Luis ALVAREZ
Management
Scott,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
FedEx:Ground
Independence, KY
07.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Package Handler
FedEx:Ground
Independence, KY
11.2020 - 07.2021
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Enterprise Holdings
Scott, LA
07.2018 - 08.2020
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
Return Agent
Enterprise Holdings
Lafayette, LA
08.2013 - 07.2018
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Managed multiple tasks in high-volume environment.
Education
Political Science
University of Louisiana At Lafayette
Lafayette, LA 08.2012 - 05.2018
High School Diploma -
Ascension Episcopal School
Youngsville, LA 08.2009 - 05.2011
Skills
Work flow planning
Supply chain distribution
Yard Operations Oversight
Data analysis
Strategic planning
Staff Management
Cross-functional communications
Performance Evaluations
Employee relations and conflict resolution
Report generation
Complex problems analysis
Unsurpassed work ethic
Operations management
Accomplishments
- Supervise a team of 35 staff members.
- Received Safety Manager of the Month for having no recorded injuries.
- Received a job promotion within 7 months of hire date.
- Received Operations Manager of the Month for being versatile by taking over specialty roles within the operation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are never too old to be what you might have been.
George Eliot
Timeline
Operations Manager
FedEx:Ground
07.2021 - Current
Package Handler
FedEx:Ground
11.2020 - 07.2021
Customer Service Representative
Enterprise Holdings
07.2018 - 08.2020
Return Agent
Enterprise Holdings
08.2013 - 07.2018
Political Science
University of Louisiana At Lafayette
08.2012 - 05.2018
High School Diploma -
Ascension Episcopal School
08.2009 - 05.2011