Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
BusinessAnalyst
Luis ALVAREZ

Luis ALVAREZ

Management
Scott,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Operations Manager

FedEx:Ground
Independence, KY
07.2021 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Package Handler

FedEx:Ground
Independence, KY
11.2020 - 07.2021
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Representative

Enterprise Holdings
Scott, LA
07.2018 - 08.2020
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.

Return Agent

Enterprise Holdings
Lafayette, LA
08.2013 - 07.2018
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Managed multiple tasks in high-volume environment.

Education

Political Science

University of Louisiana At Lafayette
Lafayette, LA
08.2012 - 05.2018

High School Diploma -

Ascension Episcopal School
Youngsville, LA
08.2009 - 05.2011

Skills

Work flow planning

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Accomplishments

  • Supervise a team of 35 staff members.
  • Received Safety Manager of the Month for having no recorded injuries.
  • Received a job promotion within 7 months of hire date.
  • Received Operations Manager of the Month for being versatile by taking over specialty roles within the operation.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You are never too old to be what you might have been.
George Eliot

Timeline

Operations Manager

FedEx:Ground
07.2021 - Current

Package Handler

FedEx:Ground
11.2020 - 07.2021

Customer Service Representative

Enterprise Holdings
07.2018 - 08.2020

Return Agent

Enterprise Holdings
08.2013 - 07.2018

Political Science

University of Louisiana At Lafayette
08.2012 - 05.2018

High School Diploma -

Ascension Episcopal School
08.2009 - 05.2011

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Luis ALVAREZManagement