Luis Alvarez
IT Desk Side Support
4801 Meadowvie Dr. Erie,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT associate position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT Deskside Support
MODIS
2023.04 - Current
- Supported operating system and various tools and applications.
- Documented troubleshooting and corrective actions in ServiceNOW.
- Troubleshot problems or issues with desktops and laptops.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Drone Management as well as FAA Management.
- Enhanced team collaboration with consistent communication and updates on open tickets and ongoing projects.
- Improved end-user satisfaction by providing timely and effective deskside support for hardware, software, and network issues.
Mental Health Associate
Barber National Institute
2022.08 - 2023.04
- Communicated effectively, both orally and in writing, with students from diverse backgrounds.
- Helped students with meals, activities of daily living (ADLs) and facility transfers to promote security and student well-being.
- Applied de-escalation and limit-setting techniques to promote student cooperation.
Case Manager
Safe Harbor Behavioral Health Of UPMC Hamot
2021.11 - 2022.08
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL 2018.08 - 2021.01
Skills
Documentation proficiency
Certification
Coursera - It Support
Timeline
Coursera - It Support
2024-01
Udemy - Web Developer Bootcamp
2023-05
IT Deskside Support
MODIS
2023.04 - Current
Mental Health Associate
Barber National Institute
2022.08 - 2023.04
Case Manager
Safe Harbor Behavioral Health Of UPMC Hamot
2021.11 - 2022.08
Bachelor of Arts - Psychology
Florida International University
2018.08 - 2021.01
Similar Profiles
Stefaniya PeychevaStefaniya Peycheva
Technical Support at ModisTechnical Support at Modis
Eansley MorrisonEansley Morrison
IT Technician at ModisIT Technician at Modis
Felipe Vickers Jr.Felipe Vickers Jr.
Data Technician at Modis EngineeringData Technician at Modis Engineering