Luis Miranda
Killeen,TX
Summary
U.S. Army Veteran with an active Secret Security Clearance and 21+ years of proven experience leading teams of up to 48 personnel in dynamic, fast-paced environments. Possess a comprehensive background in data communications hardware and software systems, network infrastructure, and telecommunications, derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, equipment, and budgets valued at over $3M while complying with all fiscal policies. Extensive experience in network administration, radio and satellite communications, cybersecurity, and technical support. Experienced leader with a strong background in systems integration, help desk operations, and training personnel. Adept at translating complex technical requirements into practical solutions for diverse teams. Known for reliability, problem-solving, and the ability to thrive in high-pressure environments. Seeking to leverage military communications and IT background into a civilian role in network administration, IT support, or telecommunications management. Mission-driven to ensure the safety of operations, leveraging a field of expertise to support team objectives. Committed to the values of integrity and excellence, aiming to contribute to an organization's culture of success consistently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
First Sergeant
Centurion Troop, Regimental Engineer Squadron, 3d Cavalry Regiment
11.2022 - 07.2025
- Developed and implemented predictive analysis tools for HR and medical readiness metrics; led a team during deployment to South Korea, achieving 100% workforce readiness benchmarks.
- Led 48 personnel across four operational units, overseeing strategic planning, personnel management, and mission readiness
- Directed training program development, optimizing workforce capability through structured leadership training and career progression initiatives
- Led operational signal for a large-scale military exercise, ensuring seamless deployment and readiness with zero operational disruptions
- Provided leadership coaching and training program oversight, achieving 100% team validation rates within communication teams
- Developed and Standardized training room operations, optimizing organizational workflows and increasing efficiency by 90%
- Led initiatives to enhance workforce living standards; developed and enforced policy to streamline maintenance operations and assign responsibility for work order completion.
IT & Communications Manager
215th Brigade Support Battalion, 3d Thunder Squadron
12.2018 - 11.2022
- Oversaw the training, development, and performance of 22 communications technicians providing FM, HF, satellite, information security, and IT networking support to 4.3K users. Managed the organization’s infrastructure stability and security of classified/unclassified networks, equipment maintenance, cyber training, and frequencies.
- Developed and implemented Standard Operating Procedures (SOPs) for communications operations, improving self-sufficiency in personnel readiness and risk management
- Improved system performance and operational readiness by 65%, supporting efficient communication and collaboration during critical initiatives.
- Planned and executed technical training programs for staff across multiple teams, improving user proficiency with complex communications systems and software platforms
- Served as the subject matter expert for enterprise communications infrastructure supporting over 50 mobile units, ensuring operational uptime and performance during mission-critical events
- Spearheaded a systems upgrade initiative involving 150+ communication devices, including firmware updates and security compliance adjustments, enhancing functionality and cybersecurity
- Developed and implemented a communications readiness tracking tool, increasing visibility and accountability for asset management and network health
- Trained and certified new IT personnel in line with formal task requirements, increasing team capability and reducing troubleshooting time across the organization
- Managed communications security protocols for 25+ users; ensured full compliance with all audits and inspections, resulting in zero incidents
- Directed security awareness and compliance training programs, ensuring staff readiness and adherence to organizational security policies.
- Organized and executed multi-unit cyber security training, increasing analysts' understanding of emerging cyber security threats
- Managed $2M in equipment accountability, receiving recognition for maintaining 100% inventory accuracy and compliance
Communications Supervisor
Join Base Lewis-McChord
01.2016 - 12.2018
- Managed IT and communications support for a 5K-member organization while leading a 10-member department; oversaw IT troubleshooting, network operability, and equipment acquisition/distribution. Also managed the accountability, distribution, and security of Communications Security (COMSEC) equipment and digital keys valued at $1.8M while overseeing IT Help Desk Operations.
- Streamlined help desk operations by cross-training team members on user account management and IT service ticketing systems, boosting team efficiency and reducing response time
- Delivered critical technical expertise that enabled full validation and deployment of satellite and high-frequency communication systems, improving organizational connectivity
- Streamlined help desk operations by cross-training team members on user account management and IT service ticketing systems, boosting team efficiency and reducing response time by 20%
- Reduced system setup times by 60% during critical exercises, maintaining minimal service interruptions and exceeding performance benchmarks for technical infrastructure
- Led comprehensive training sessions for over 75% of team members on communication systems and GPS platforms, improving operational knowledge and reducing downtime
- Improved organizational communications reliability by 60% through process optimization and proactive maintenance checks across all communication platforms
- Reorganized and validated over 300 pieces of IT hardware, achieving a 95% system replacement rate and aligning lifecycle upgrades with company requirements
Education
Associate degree - Police Science
University College of Criminal Justice
01.2000
Skills
- Microsoft Office
- Safety and security procedures
- Training development
- Personnel management
- Operating Systems, Windows, Linux, FBCB2, JCR, CPOF
- Troubleshooting
- Incident response
- Physical security
- Security management
Network & Systems Administration (LAN/WAN)
Information Assurance & Cybersecurity
Voice/Data Communications (Radio, VoIP, Satellite)
Technical Support & Help Desk Management
IT Project Management
Equipment Installation, Maintenance & Troubleshooting
Leadership & Team Training
- Network & Systems Administration (LAN/WAN)
- Information Assurance & Cybersecurity
- Voice/Data Communications (Radio, VoIP, Satellite)
- Technical Support & Help Desk Management
- IT Project Management
- Equipment Installation, Maintenance & Troubleshooting
- Leadership & Team Training
- CompTIA Security & A
- Security Clearance: Secret
- Operational planning
- Weapons handling
- Providing briefings
- Threat assessment
CompTIA Security & A
Security Clearance: Secret
Certification
- CompTIA Security +, 2025
- CompTIA A+, 2018
Languages
English
Spanish
Awards
1x Meritorious Service Medal, 7x Army Commendation Medal, 4x Army Achievement Medal
Training
- Master Leaders Course
- Army Training Certification and Tracking System Manager
- Combative Level 1
- Senior Leader Course
- Army Sexual Harassment/Assault Response Coordinator
- Advanced Leaders Course
- Combat Life Saver
- Equal Opportunity Leader
Timeline
First Sergeant
Centurion Troop, Regimental Engineer Squadron, 3d Cavalry Regiment
11.2022 - 07.2025
IT & Communications Manager
215th Brigade Support Battalion, 3d Thunder Squadron
12.2018 - 11.2022
Communications Supervisor
Join Base Lewis-McChord
01.2016 - 12.2018
Associate degree - Police Science
University College of Criminal Justice
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