LUIS A. ORTIZ
Los Angeles,USA
Summary
Dynamic and dedicated professional with experience at Boba Guys, excelling in customer service and staff mentoring. Proven ability to manage inventory effectively while fostering a positive team environment. Skilled in POS systems and committed to ensuring customer satisfaction, consistently achieving high-quality standards in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
The Habit Burger Grill
Los Angeles, CA
06.2018 - 12.2018
- Maintained the front of house clean and properly stocked with cups, lids, napkins, etc.
- Expedite orders, and pack orders for takeout.
- At times, help with back-of-the-house prep (fries, shakes, and malts).
- Take orders, and deliver good customer service.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Barista/shift Lead
Boba Guys
Los Angeles, CA
01.2019 - 12.2024
- Monitored the performance of staff to ensure that quality standards were met.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Prepared and served, espresso drinks, teas, and refreshers.
Porter
Erewhon
Los Angeles, CA
10.2024 - 02.2025
- Inspected equipment for proper functioning and reported any issues to management.
- Maintained a safe work environment by adhering to all safety protocols.
- Ensured that all areas were kept clean and tidy at all times.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Backed up baristas and smoothie makers during heavy work periods by washing dishes.
- Organized storage areas to maximize efficiency and promote a neat appearance.
Education
High School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA07.2018
Some College (No Degree) - Hotel, Motel, And Restaurant Management
LATTC
Los Angeles, CASkills
- Time management
- POS systems
- Inventory control
- Patience and empathy
- Staff mentoring
- Customer service
- Effective communication
Certification
Food handlers
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Porter
Erewhon
10.2024 - 02.2025
Barista/shift Lead
Boba Guys
01.2019 - 12.2024
Cashier
The Habit Burger Grill
06.2018 - 12.2018
High School Diploma -
Edward R. Roybal Learning Center
Some College (No Degree) - Hotel, Motel, And Restaurant Management
LATTC
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