Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Argueta

Sliver Spring,MD

Summary

As a Deliver Service Manager, I’ve learn to maintain fleet & solve problems. I’ve had to deal with calls outs to trucks breaking down. As a Driver I’ve learn to be responsible and punctual. And as a Boom operator I’ve learn to be a step ahead. I apply all that to life & my job.

Overview

3
3
years of professional experience

Work History

Delivery Service Manager

L&W Supply
06.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team
  • Set schedule
  • Email schedule to drivers & helpers
  • Maintain Fleet
  • Have trucks inspected every 120 days
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Make sure trucks compliant

Boom Truck Operator

L&W Supply
09.2022 - Current
  • Applied use of vehicle stabilizers preventing possible vehicle tipping upon extension of boom.
  • Responded in emergency capacity during bad climate weather to restore utility services and provide disaster recovery.
  • Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
  • Positioned boom truck and operated lift on uneven and all-terrain conditions.
  • Ensured safe working environment by adhering to OSHA guidelines and company safety policies.
  • Collaborated with crane operators to safely transfer loads between equipment, reducing potential hazards on the job site.
  • Delivered excellent customer service when interacting with clients or their representatives during project execution.

CDL Truck Driver

L&W Supply
03.2022 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Education

Wheaton High School
Silver Spring, MD

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Trustworthy and honest
  • Workplace safety
  • Documentation and reporting
  • Crew leadership
  • Office administration
  • Outgoing and energetic
  • Policy and procedure enforcement
  • Goal setting
  • Risk management
  • Shift scheduling

Languages

Spanish
Native or Bilingual

Timeline

Delivery Service Manager

L&W Supply
06.2023 - Current

Boom Truck Operator

L&W Supply
09.2022 - Current

CDL Truck Driver

L&W Supply
03.2022 - Current

Wheaton High School

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Luis Argueta