Luis Asuncion
Concord,California
Summary
Strategic-minded, goal-driven with over seven years of veritable successes in the areas of customer service, business development, account management, and direct sales. Exceptional ability in developing marketing strategies and identifying opportunities to strengthen our communities. An adaptable, customer-focused leader with a proven track record of bringing customer satisfaction, revenues, profits, and market shares to new heights.
Overview
18
18
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Fairfield , CA
02.2024 - Current
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Grew business banking relationships through proactive outreach.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Assistant Manager
Enterprise Rent-A-Car
Concord, CA
01.2022 - 02.2024
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
Manager in Training
Enterprise Rent-A-Car
Concord, CA
03.2021 - 12.2021
- Top 10 Performer every month Top 5 Performer for first 5 months.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Learned all aspects of Enterprise business from ground-up to fully understand every operational facet and contribute to long-term business success.
Accounts Marketing Development Manager
Reyes Coca-Cola Bottling
San Leandro, California
01.2020 - 04.2020
- Controlled most profitable portfolio for the San Leandro Branch
- Maintaining an average $100,000-$200,000 of sales weekly
- Direct and coordinate activities involving sales of manufactured products and services
- Resolve customer complaints regarding sales and service
- Confer with customers regarding equipment needs and advise customers on types of equipment
- Represent company at trade association meetings to promote products.
Marketing Development Manager
Reyes Coca-Cola Bottling LLC
Benicia, California
07.2017 - 01.2017
- Listen to customer requests, referring to directories to answer questions and provide telephone information
- Write and record orders for merchandise and enter orders into computers
- Explain products, services and prices and benefits of products
- Contact customers to persuade them to purchase more products
- Develop prospect lists.
Director of Business Development
Driftwood Healthcare Center/Mariner, Healthcare
Hayward, California
01.2016 - 01.2017
- Bridge the gap between employees, Doctors and case managers
- Assessed Patients for future admission to the Skilled Nursing Facility
- Made sure marketing started within, guiding staff to better improve the quality of life of current patients in facility
Assistant Admission Coordinator
Skyline Healthcare Center/Mariner, Healthcare
San Jose, California
01.2015 - 01.2016
- Handle all prep work for organizing admission packets for patients
- Organized and handled Resident Fund Management System (RFMS)
- Able to asses patients emotional level, to help ease the transition from home to
- Skilled Nursing facility
International Club President
Saint Mary's College Gaels
Moraga, CA
08.2010 - 12.2013
- Raised funds by coordinating events.
- Raised awareness and attracted donors through marketing campaigns.
- Cultivated network of potential donors by hosting international events. (tea ceremonies, etc)
- Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
Volunteer
Gawad Kalinga
Muntinlupa, Philippines
08.2007 - 08.2010
- Performed demanding physical work over extended periods and modeled positive attitude.
- Assisted with construction of homes and facilities to support local communities.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Read and followed safety plans, maintenance instructions, training manuals, material safety data sheets and procedure manuals.
Camp Counselor
Children International Summer Village
Gothenburg, Sweden
05.2009 - 06.2009
- Represented the Philippine delegation, one of many international countries.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Assisted homesick children, actively listening to concerns and providing emotional support.
- Coordinated and led group activities for campers and counselors.
Education
Bachelor of Science - Business Administration
Saint Mary's College of California
05.2014
Skills
- Team Leadership
- Product and Service Knowledge
- Training and Development
- Microsoft Office Expertise
- Customer Relations
- Work Planning and Prioritization
- Teamwork and Collaboration
- Closing and Contract Negotiations
Timeline
Branch Manager
Enterprise Mobility
02.2024 - Current
Assistant Manager
Enterprise Rent-A-Car
01.2022 - 02.2024
Manager in Training
Enterprise Rent-A-Car
03.2021 - 12.2021
Accounts Marketing Development Manager
Reyes Coca-Cola Bottling
01.2020 - 04.2020
Marketing Development Manager
Reyes Coca-Cola Bottling LLC
07.2017 - 01.2017
Director of Business Development
Driftwood Healthcare Center/Mariner, Healthcare
01.2016 - 01.2017
Assistant Admission Coordinator
Skyline Healthcare Center/Mariner, Healthcare
01.2015 - 01.2016
International Club President
Saint Mary's College Gaels
08.2010 - 12.2013
Camp Counselor
Children International Summer Village
05.2009 - 06.2009
Volunteer
Gawad Kalinga
08.2007 - 08.2010
Bachelor of Science - Business Administration
Saint Mary's College of California
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