Summary
Overview
Work History
Education
Skills
Timeline
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Luis Baez

Brockton ,MA

Summary

Dynamic professional with a proven track record in exceptional customer retention and adaptability. Known for reliability and efficiency , consistently exceeding customer and employer expectations. Upbeat individual who excels at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Teller

Santander Bank Us
07.2022 - 11.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Educated customers on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Maintained and completed the weekly and daily responsibility of the ATMS.
  • Maintained friendly and professional customer interactions.

Clothing Reseller

Self Employed
07.2021 - Current
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Collaborated with team members to improve overall operations while maintaining a positive work environment.
  • Increased sales by curating a diverse and appealing inventory of clothing items for resale.
  • Conducted market research to identify trends and popular brands, ensuring an up-to-date product offering.
  • Handled customer inquiries promptly, resolving issues professionally to maintain satisfaction levels.
  • Facilitated smooth payment processing by implementing secure systems and handling transactions accurately.
  • Monitored competitors'' activities closely, adjusting business strategies as needed to maintain competitiveness in the market.
  • Utilized software to automate customer communication and order fulfillment.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.

Accountant

NailedbyJo
05.2021 - Current
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Maintained integrity of general ledger and chart of accounts.
  • Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.

Education

High School Diploma -

New Heights Charter School of Brockton
Brockton, MA
07-2021

Associate of Arts - General Studies

Massasoit Community College
Brockton, MA
07-2021

Skills

  • Multitasking
  • Problem-solving abilities
  • Efficiency
  • Reliability
  • Customer Service Oriented
  • Organization
  • Professionalism
  • Adaptability
  • Customer Retention
  • Product sourcing
  • Pricing strategy
  • E-commerce management

Timeline

Teller

Santander Bank Us
07.2022 - 11.2024

Clothing Reseller

Self Employed
07.2021 - Current

Accountant

NailedbyJo
05.2021 - Current

High School Diploma -

New Heights Charter School of Brockton

Associate of Arts - General Studies

Massasoit Community College

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Luis Baez