Luis Benavides Pacheco
Queens,NY
Summary
Motivated professional seeking a position that leverages my customer service skills while providing opportunities for continuous learning and growth. I bring a solid background in customer interactions and service solutions, with proven strengths in conflict resolution, communication, and problem-solving to drive satisfaction and loyalty. Recognized as a reliable and proactive team player, I adapt quickly to changing needs and remain focused on achieving organizational goals through efficient, empathetic, and results-driven service.
Overview
7
7
years of professional experience
Work History
In-Store Shopper
Whole Foods Market Inc
Brooklyn, NY
01.2026 - Current
- Accurately select and gather grocery items based on customer orders.
- Ensure product quality by checking expiration dates and freshness.
- Maintain a clean and organized shopping area for efficiency.
- Communicate with customers regarding substitutions or out-of-stock items.
- Process orders efficiently to meet delivery timelines.
- Collaborate with team members to optimize shopping and delivery processes.
Cabin Cleaning Agent
ERMC Aviation LLC
Jamaica, NY
11.2022 - 07.2025
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Inspected aircraft interiors for cleanliness and compliance with safety standards.
- Operates lavatory carts and disposes of contents in accordance with established procedures. May perform duties of a provisioning agent, including stocking aircraft cabin interior for flights.
Customer Sales Representative
L'Oreal
06.2023 - 01.2025
- Managed customer inquiries, providing accurate product information and solutions.
- Facilitated sales transactions using point-of-sale systems, ensuring efficient processing.
- Developed strong relationships with customers, enhancing loyalty and satisfaction.
- Assisted in product promotions, effectively communicating features to drive sales.
- Attend seasonal fragrance training seminars and/or digital learning modules.
Customer Service Representative
Comecsa
Santa Elena, Ecuador
01.2019 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
Education
Advanced Regents diploma -
Epic High School North
South Richmond Hill, NY07-2021
Skills
- Excellent communication skill
- Strong attention to detail and organizational skills
- Reliable, efficient, and able to meet tight deadlines
- Customer service
- Teamwork and collaboration
- Problem-solving
LANGUAGES
Spanish Native or Bilingual
English Native or Bilingual
Portuguese Elementary
Timeline
In-Store Shopper
Whole Foods Market Inc
01.2026 - Current
Customer Sales Representative
L'Oreal
06.2023 - 01.2025
Cabin Cleaning Agent
ERMC Aviation LLC
11.2022 - 07.2025
Customer Service Representative
Comecsa
01.2019 - 08.2019
Advanced Regents diploma -
Epic High School North