Margaret Delira
San Bernardino
Summary
Motivated cashier who is highly energetic, out going and detail- oriented. Handles multiple responsibilities in retail and providing exceptional customer service. Quickly learns and masters new concepts and skill.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Personal Shopper
Sam’s Club
San Bernardino
03.2022 - Current
- Curated personalized shopping experiences tailored to individual member preferences and needs.
- Assisted members in selecting products, providing recommendations based on current trends and inventory availability.
- Developed strong relationships with members, fostering loyalty through exceptional customer service and support.
- Collaborated with team members to streamline shopping processes, enhancing overall efficiency during peak hours.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Cashier Customer Service
Target
San Bernardino, Ca
07.2017 - Current
Host
San Manuel Casino Rock N Brews
San Bernardino, CA
03.2017 - 2019
- Greeted and seated guests, ensuring optimal dining experiences in high-volume environment.
- Managed reservation system, maintaining accurate records and accommodating special requests.
- Collaborated with servers and kitchen staff to streamline service flow during peak hours.
- Trained new hosts on customer service standards and operational procedures for efficiency.
- Monitored guest interactions, addressing concerns promptly to enhance satisfaction levels.
- Developed strategies for improving seating efficiency, reducing wait times for guests.
- Led initiatives for team-building activities, fostering a positive work environment among staff.
- Implemented feedback mechanisms, gathering insights to improve overall guest experience quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Caregiver
IHSS
San Bernardino, CA
08.2005 - 11.2016
Education
High School Diploma - undefined
2017
Skills
Cashier
Customer service
Stocking
Packing
Trust worthy
Capable for serving customers politely
Guest service
Returns
Online pick up
Reliable
Excellent communication skill
Personalized shopping
Order fulfillment
Store layout memorization
Team collaboration
Customer service excellence
Time management
Sales enhancement strategies
Efficiency optimization
Guest experience improvement
Training and development
High-pressure situation handling
Customer relations
Online order processing
Prioritizing orders
Heavy lifting
Teamwork and collaboration
Timeline
Personal Shopper - Sam’s Club
03.2022 - Current
Cashier Customer Service - Target
07.2017 - Current
Host - San Manuel Casino Rock N Brews
03.2017 - 2019
Caregiver - IHSS
08.2005 - 11.2016
Inland Career Education - High School Diploma,