Summary
Work History
Overview
Education
Skills
Languages
Timeline
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Luis  Bernal

Luis Bernal

New Paltz ,NY

Summary

Dynamic professional with a proven track record at PepsiCo, excelling in customer service and problem resolution. Known for a friendly demeanor and strong teamwork skills, I effectively communicate and adapt in high-pressure environments. Proficient in forklift operation, I consistently deliver results while fostering positive relationships with colleagues and clients. Self taught independent worker who seeks to better himself in every corner making work easier for others and myself.

Work History

Sales Warehouse

PepsiCo
New Paltz, NY
09.2022 - Current
  • Demonstrated self-motivation and accountability in all tasks undertaken.
  • Thrived in dynamic, high-pressure environments to ensure operational efficiency.
  • Demonstrated ability to operate autonomously while contributing effectively within team settings.
  • Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
  • Demonstrated exceptional verbal and written communication abilities.
  • Collaborated effectively within a team environment to deliver support and guidance.
  • Exhibited respect, friendliness, and a proactive approach to assisting colleagues and clients.
  • Demonstrated enthusiasm for acquiring new knowledge and skills to enhance professional growth.
  • Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
  • Applied critical thinking to analyze complex problems and assess viable solutions.
  • Enhanced communication skills by engaging in regular interactions with diverse individuals.
  • Demonstrated adaptability and proficiency in rapidly acquiring new concepts and skills.
  • Forklift operator trained
  • High performance

Customer Service Representative

Lowes Home Improvment
Orlando, FL
05.2020 - 04.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers in locating products and providing recommendations based on needs.
  • Processed transactions accurately using point-of-sale systems to ensure smooth operations.
  • Trained new team members on customer service protocols and product knowledge.
  • Handled escalated complaints, ensuring resolution aligned with company policies and standards.
  • Cash register utilization to provide customers quick and efficient check outs

Concrete Laborer

Concrete Expressions
New York, NY
01.2015 - 01.2018
  • Operated and maintained heavy machinery for concrete pouring and finishing.
  • Prepared job sites by setting up forms, grading surfaces, and ensuring levels.
  • Assisted in mixing, pouring, and curing concrete to meet project specifications.
  • Collaborated with team members to ensure timely completion of projects.

Overview

11
11
years of professional experience

Education

High School Diploma -

Ellenville Central School District
Ellenville, NY
06.2015

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Dependable and responsible

Independent worker

Multitasking Abilities

Critical thinking

Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

Sales Warehouse

PepsiCo
09.2022 - Current

Customer Service Representative

Lowes Home Improvment
05.2020 - 04.2022

Concrete Laborer

Concrete Expressions
01.2015 - 01.2018

High School Diploma -

Ellenville Central School District