Luis Brito
Joliet,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. proficient at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Connect powered by American Family Insurance
Joliet , IL
2024.01 - Current
- Provide assistance for clients calling about their auto insurance over the phone.
- Completed thorough billing reviews for clients during their 6-month term to ensure accuracy when it comes to changes (adding a vehicle, adding a driver, coverage changes etc).
- Ensured processes and changes were being done accurately according to regulated state-by-state guidelines.
- Explained how deductibles and changes can affect the premium of auto insurance.
- Provided excellent customer service by seamlessly navigating various system platforms to address client inquiries on the phone.
- Assist with clients inquiring about their premium, ensuring they are getting the best, lowest rate.
- Communicated well with dealerships to add vehicles for clients, lienholder, and ensuring accurate coverage.
- Attended weekly team video meetings to discuss and evaluate monthly goals, objectives, and any arising concerns.
Service and Engagement Team Leader
Target Corporation
Warrenville , IL
2021.09 - 2024.01
- Key holder, trained in opening and closing the store.
- Overseeing a team while ensuring we are driving results and meeting company wide expectations.
- Coaching my team based on performance, attendance, etc.
- Cash handling throughout the day, responsible for making sure all money is accounted for in the safe.
- Understanding and executing team expectations/goals.
- Answering phone calls (guest service), helping guest with any questions they may have; online orders, product knowledge, product availability, debit/credit card inquiries, etc.
- Completed a set of tasks everyday as part of my routine; fund registers when opening, audit curbside pickup orders for quality, run team attendance/training.
- Creating a break schedule daily for my team and assigning positions; register, guest service, self checkout, etc.
- Problem solved (quickly) for any issues/errors brought to me by my team as I am the "go to" for any and all guest interactions.
- Ensuring all guest leave with an excellent experience so they return, guest satisfaction is our number one priority.
Specialty Sales Team Member
Target Corporation
Peru , IL
2018.09 - 2021.09
- 'Business Owner' of the women's dept.
- Stocked product on the shelves based on what is selling fast.
- Maintained the sales floor, cleaned up any rough tables, things on the floor, ensuring all pricing on items is correct.
- Helping guests with any questions they have on product, sizing, new inventory etc.
- Ensuring all guest have a pleasant experience.
- Maintained fitting room, assisting guest in fitting rooms.
- Answer and maintain phone calls coming in about product availability in store, availability for other stores, problem solve for any issues they may have, and any other questions/issues guest may have.
- Responsible for completing all price changes in my area as well as product signing, re merchandising, and filling the floor.
- Maintained a clean and organized work space throughout shift.
- Trained new team members using approved training materials and information.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Hall High School
Spring Valley, IL2019-05
Skills
- Goal oriented
- Multi task
- Customer support
- Oversee a team while running a business
- Time management
- Quick problem solving skills
- Guest experience
- Good communication amongst team and peers
- Phone etiquette
- Leading a team towards a goal to drive results
- Shift scheduling
- Coaching
- Staff training
- Active listening on the phone
- Multitask across several operating systems
- Fast learner
- Cash handling
- Leadership
- Team Check-Ins
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Connect powered by American Family Insurance
2024.01 - Current
Service and Engagement Team Leader
Target Corporation
2021.09 - 2024.01
Specialty Sales Team Member
Target Corporation
2018.09 - 2021.09
High School Diploma -
Hall High School
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