Summary
Overview
Work History
Education
Skills
Certification
certifications
Timeline
Generic

LUIS CADENA

Temple

Summary

More than 7 years' experience in the automotive industry and construction. Adept at gaining customer trust, obtaining performance symptoms, explaining highly technical information, and accurately quoting repair costs and timelines. Committed to continuing education of the latest cutting edge technology. Dependable, positive, patient, and service-oriented. Clean/valid driver's license.

Overview

13
13
years of professional experience
1
1
Certification

Work History

-GENERAL FOREMAN

Buena Vista Construction Company
3291 Wedway
01.2016 - 12.2017
  • Coordinate tasks according to priorities and plans
  • Produce schedules and monitor attendance of crew
  • Ensure manpower and resources are adequate
  • Completed tear-down of existing structures and prepared for new construction.
  • Prepared and cleaned construction sites by removing debris.
  • Set ladders, scaffolds and hoists in place for taking supplies to roofs.

Name of Supervisor: Dwayne McEntire

Telephone Number: (352) 516-0602

-SERVICE ADVISOR

Toyota of Orlando
3575 Vineland Road
09.2015 - 01.2016
  • Communicated effectively with customers on future problems and repairs that might need to be addressed.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Provided an elevated customer experience to generate a loyal clientèle.

Name of Supervisor: Michael Phelps

Telephone Number: (866) 945-0493


Name of Supervisor: Drew DavidTelephone Number: (407) 877-5903

-ASSISTANT SERVICE MANAGER

Mercedes-Benz of South Orlando
4301 Millenia Boulevard
02.2015 - 09.2015
  • Greeting customers in a timely and friendly manner.
  • Determining vehicle needs based on customer information and a vehicle walk-around.
  • Producing repair orders for customers with full transparency including cost and time estimates.
  • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed.
  • Following up with Customers to ensure satisfaction.

Name of Supervisor: Calvin Piper

Telephone Number: (407) 367-2700

-SERVICE CONSULTANT

Coggin Honda of Orlando
11051 S Orange Blossom Trail
10.2014 - 02.2015
  • Generating service order estimations and quotes for customers
  • Scheduling appointments, and maintaining an organized schedule
  • Resolving customer complaints
Name of Supervisor: Jim Abastas
Telephone Number:
(407) 792 - 1211

-GENERAL LABOR

Garney Construction
370 E. Crown Point Road Winter Garden
11.2013 - 08.2014
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction. 
  • Prepared and cleaned construction sites by removing debris.
  • Loaded and unloaded building materials used for construction.
Name of Supervisor: Drew David
Telephone Number: (407) 877-5903

- FREIGHT TEAM ASSOCIATED

The Home Depot
7022 W Colonial Dr
03.2013 - 07.2013
  • Loaded and unloaded pieces into boxes for shipment. 
  • Moved freight, stock and other materials to and from storage and production areas. 
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards. 
  • Operated forklifts and other heavy machinery safely. 
  • Unloaded cargo from truck with hand trucks and pallet jacks.
Name of Supervisor: Jackie Feldman
Telephone Number: (407) 297-1151

- WHEELCHAIR ASSISTANCE

Prospect Airport Services, Inc.
5798 S Semoran Blvd
09.2012 - 01.2013
  • Determined special assistance needs of passengers. 
  • Achieved high customer satisfaction for Wheelchair Assistance.
  • Collaborated with passenger service assistance team to ensure the delivery of efficient, high-quality service.
Name of Supervisor: Jhonathan Voyles
Telephone Number: (407) 207-1050

- SERVICE ADVISOR

Motocentro II, C.A.
Av. Bolivar Oeste
06.2010 - 07.2011
  • Interact with customers to know the nature of their automotive problems.
  • Handle telephone and personal inquiries from customers.  
  • Prepare a list of problems, the estimates and the time taken to complete the repairs.   
  • Deliver repaired vehicles to customers on time.  
Name of Supervisor: Argenis Briceño
Telephone Number: 011 58 243 554 8090

- SERVICE CONSULTANT

Tracto Camiones Aragua, C.A.
Carretera Nacional Cagua La Villa
01.2009 - 01.2010
  • Responsible to guide the clients on maintaining their vehicles and ensuring efficient performance of the vehicles.  
  • Identify the reasons for malfunctioning of the vehicle and assign technician to perform the repair works.  
  • Advise the clients on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines.  
Name of Supervisor: Alejandro Palacios
Telephone Number: 011 58 244 400 2416

- SERVICE ADVISOR

LB Autos, C.A.
Av. Aragua
04.2005 - 01.2007
  • Welcome the clients into the service station and inquire about the troubles they are facing with their automobiles.   
  • Analyze the extent of damage the vehicle has suffered and the repairs it would require.  
  • Estimate the total cost of repairs and inform the clients about the same.  
Name of Supervisor: Jhon Long
Telephone Number: 011 58 243 247 5021

Education

Associate of Applied Science - AUTOMOTIVE TECHNOLOGY

(I.U.T.I.) INSTITUTO UNIVERSITARIO DE TECNOLOGIA INDUSTRIAL
Maracay - VENEZUELA 2101
2005

Skills

  • Ability to manage multiple responsibilities simultaneously, proactively resolve issues, and consistently meet and exceed established goals and objectives 
  • Providing resolution to customers at the first contact 
  • Bilingual

Comprehensive knowledge of test instrumentation, measurement techniques and metrology methods
  • Knowledge of computer skills and ADP operating system
  • Ability to work under the pressure of high standards, strict deadlines, fast-paced and high-volume
  • General Knowledge of OSHA regulations

Knowledge of ADP operating system

Certification

- OSHA 10 certification.                                                  - Basic Concrete.
- Scafffold Builder/Fall Protection.                                  - Confined Space Awareness.

- Oxy-Acetylene Cutting & Burning.                               - Demolition.
- Elevated work platform (Manlift/Scissor Lift).

certifications

Timeline

-GENERAL FOREMAN

Buena Vista Construction Company
01.2016 - 12.2017

-SERVICE ADVISOR

Toyota of Orlando
09.2015 - 01.2016

-ASSISTANT SERVICE MANAGER

Mercedes-Benz of South Orlando
02.2015 - 09.2015

-SERVICE CONSULTANT

Coggin Honda of Orlando
10.2014 - 02.2015

-GENERAL LABOR

Garney Construction
11.2013 - 08.2014

- FREIGHT TEAM ASSOCIATED

The Home Depot
03.2013 - 07.2013

- WHEELCHAIR ASSISTANCE

Prospect Airport Services, Inc.
09.2012 - 01.2013

- SERVICE ADVISOR

Motocentro II, C.A.
06.2010 - 07.2011

- SERVICE CONSULTANT

Tracto Camiones Aragua, C.A.
01.2009 - 01.2010

- SERVICE ADVISOR

LB Autos, C.A.
04.2005 - 01.2007

Associate of Applied Science - AUTOMOTIVE TECHNOLOGY

(I.U.T.I.) INSTITUTO UNIVERSITARIO DE TECNOLOGIA INDUSTRIAL

- OSHA 10 certification.                                                  - Basic Concrete.
- Scafffold Builder/Fall Protection.                                  - Confined Space Awareness.

- Oxy-Acetylene Cutting & Burning.                               - Demolition.
- Elevated work platform (Manlift/Scissor Lift).

LUIS CADENA