LUIS CALDERON
Jacksonville,FL
Summary
Highly accomplished professional recognized as a high flyer and recipient of the prestigious Highest Flyer Award in January 2024. Demonstrated consistent ability to deliver exceptional results throughout tenure at Freedom Mortgage. Leveraged expertise to successfully help over 300 customers obtain state and local assistance through the Homeowner Assistance Fund (HAF), generating substantial revenue for Freedom Mortgage and making a significant impact on the lives of individuals and families in need.
Overview
26
26
years of professional experience
Work History
Outreach Specialist
Freedom Mortgage Corporation
04.2020 - 02.2025
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across Location to build new connections and make initial contact with customers.
- Represented organization at industry conferences by manning zoom face to face meetings and giving polished presentations.
- Built effective alliances with various departments for collaborative goals.
RELATIONSHIP MANAGER
Select Portfolio Servicing
10.2013 - 05.2019
- Answer clients' questions about the purposes and details of financial assistance programs.
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
- Presented product and service details at various events to increase customer base.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Reviewed and analyzed client financial data to plan proposals.
- Streamlined communication efforts by measuring client satisfaction metrics.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Maximized and maintained client satisfaction in all aspects of credit management.
Debt Collector
Enhanced Recovery Company
12.2001 - 10.2013
- Met demands of busy collections group by performing high volume of daily calls.
- Gathered required information from customers for settlement reviews and followed up on management determined results.
- Reviewed accounts to determine payment plan compliance.
- Located debtors by utilizing skip tracking and other strategies.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Automotive Parts Specialist
Discount Auto Parts Inc.
01.1999 - 12.2001
- Maintained cleanliness, neatness and organization of all areas.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FLSkills
- Spanish speaking
- Advanced problem solving skills
- Arrange for debt repayment or establish repayment schedules, based
- Able to multi task efficently
- Advise customers of necessary actions and strategies for debt
- Persuade customers to pay amounts due on credit accounts
Database updates
- Account collections
- Payment transactions
- Administrative support
- Team building
- Financial reporting
- Billing statement management
Timeline
Outreach Specialist
Freedom Mortgage Corporation
04.2020 - 02.2025
RELATIONSHIP MANAGER
Select Portfolio Servicing
10.2013 - 05.2019
Debt Collector
Enhanced Recovery Company
12.2001 - 10.2013
Automotive Parts Specialist
Discount Auto Parts Inc.
01.1999 - 12.2001
High School Diploma -
Edward H. White High School
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