Summary
Overview
Work History
Education
Skills
Languages
Timeline
Luis Capella

Luis Capella

Goodyear,AZ

Summary

Dedicated Rideshare Driver with over 5 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. Versatile Unit Training Manager recognized for developing and carrying out training programs for over 3.5k military personnel. Successful in devising effective training programs and overseeing implementation. Strengths include conducting orientation sessions and monitoring training programs.

Overview

15
15
years of professional experience

Work History

Rideshare Driver

Uber
07.2018 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.

Unit Training Manager

United States Air Force
01.2018 - Current
  • Determined adequacy of existing courses and programs to meet training requirements and meet standards.
  • Selected instructional design, methods and media.
  • Developed, delivered and evaluated education and training programs.
  • Conducted, validated and revised programs and instruction and coordinated user feedback with career field managers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

Weapons Director

United States Air Force
05.2014 - 01.2018
  • Utilized communications systems to direct movement of pilots and ground personnel.
  • Notified airport response personnel to be ready when emergency situations presented.
  • Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
  • Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
  • Oversaw 12 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure

Pilot Simulator

United States Air Force
10.2011 - 05.2014
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Met with other crew members to plan missions prior to flight and review results following completion.
  • Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response.
  • Prepared and distributed instructions and policy updates to all active crew before departing.
  • Planned and filed daily flight plans for training missions, sorties and patrol flights.

Sales & Marketing Coordinator

Westgate Resorts Orlando
10.2008 - 10.2011
  • Planned and executed internal and external marketing events.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Managed workflow between staff, coordinating documents and creative material distribution.

Education

Bachelor of Arts - Psychology

American Military University, Charles Town, WV
07.2023

Associate of Arts - Education Administration

Community College of The Air Force, Montgomery, AL
03.2020

Associate of Science - Space Technology

Community College of The Air Force, Montgomery, AL
03.2016

Skills

  • Strategic Initiatives
  • Safety
  • Commercial Driving Experience
  • Time Management
  • Safe Driving Practices
  • Schedule Management
  • Mileage Tracking
  • Scheduled Maintenance
  • Navigational Tools
  • Portable Data Input
  • Existing Program Improvement
  • Evaluation Procedures Development
  • Learning Strategies
  • Exceptional Communicator
  • Written and Oral Communications
  • Learning Outcomes Tracking
  • Project Management
  • Workflow Process Improvement
  • Public Speaking
  • Training Manual Creation

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Rideshare Driver - Uber
07.2018 - Current
Unit Training Manager - United States Air Force
01.2018 - Current
Weapons Director - United States Air Force
05.2014 - 01.2018
Pilot Simulator - United States Air Force
10.2011 - 05.2014
Sales & Marketing Coordinator - Westgate Resorts Orlando
10.2008 - 10.2011
American Military University - Bachelor of Arts, Psychology
Community College of The Air Force - Associate of Arts, Education Administration
Community College of The Air Force - Associate of Science, Space Technology

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Luis Capella