Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
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Luis Cardenas

Davie,Florida

Summary

Dynamic retail banking professional with extensive experience at TD Bank, excelling in financial assessments and customer service. Proven track record in loan processing and team leadership, enhancing operational efficiency and customer satisfaction. Adept at managing cash transactions and resolving complex inquiries, ensuring a seamless banking experience for clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Banker

TD Bank
Hollywood, Florida
09.2024 - Current
  • Assisted customers with account inquiries and transaction requests.
  • Processed loan applications and gathered necessary documentation.
  • Educated clients on banking products and services available.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted financial assessments to recommend suitable banking solutions.
  • Collaborated with team members to improve customer service experience.
  • Resolved customer complaints promptly and effectively, ensuring satisfaction.

BANK TELLER

Wells Fargo
01.2023 - 09.2024
  • Managed cash transactions with accuracy and efficiency in a fast-paced retail environment.
  • Provided exceptional customer service, and resolved customer inquiries and issues professionally.
  • Balanced cash drawers, and processed deposits and withdrawals in accordance with bank policies.
  • Assisted customers with various banking services, including check cashing and account inquiries.
  • Collaborated with team members to meet daily goals, and improve overall branch efficiency.

SHIFT LEAD

Walgreens
Miami Beach, Florida
08.2022 - 01.2023
  • Counted all registers, including pharmacy, and handled bank deposits.
  • Completed store opening and closing procedures, and balanced tills.
  • Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained excellent customer service.
  • Credit cards sold to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

OPERATIONS MANAGER

CVS Health
02.2022 - 08.2022
  • Carepass is the top seller in the store.
  • Supervising employees, and providing guidance.
  • Providing technical assistance to managers and supervisors.
  • Managed the closing procedure for all registers, including the pharmacy.
  • Deposited company money for the bank.
  • Processed customer transactions promptly, minimizing wait times.
  • Reconciled the cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.

Education

HIGH SCHOOL DIPLOMA -

Miami Beach High School
2231 Prairie Ave, Miami Beach, FL 33139
07-2023

ASSOCIATE OF ARTS - BUSINESS

Broward College
Fort Lauderdale, FL

Skills

  • Sales techniques
  • Team leadership
  • Store closing
  • Operation monitoring
  • Cash register operations
  • Cash supply
  • Orders
  • Count currency
  • Excellent customer service
  • Complex information interpretation
  • Loss prevention strategies
  • Customer service
  • Financial assessment
  • Loan processing
  • Transaction handling

Certification

Google Cyber Security Certification, 01/01/23

Languages

  • Spanish, Native
  • English, Native

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Retail Banker

TD Bank
09.2024 - Current

BANK TELLER

Wells Fargo
01.2023 - 09.2024

SHIFT LEAD

Walgreens
08.2022 - 01.2023

OPERATIONS MANAGER

CVS Health
02.2022 - 08.2022

HIGH SCHOOL DIPLOMA -

Miami Beach High School

ASSOCIATE OF ARTS - BUSINESS

Broward College

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