Luis Carranza
Aurora,IL
Summary
Dynamic service professional with a proven track record at Bill Jacobs BMW, excelling in customer engagement and problem-solving. Leveraged strong multitasking abilities and attention to detail to enhance customer satisfaction. Demonstrated flexibility and efficiency, contributing to a 20% increase in positive reviews. Skilled in relationship building and adept at handling complex situations with creativity and innovation.
Overview
7
7
years of professional experience
Work History
Service Crew Member
Bill Jacobs BMW
04.2018 - Current
- Provided exceptional customer service by assisting patrons with menu selections and inquiries.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Collaborated with team members to deliver timely food and beverage service during peak hours.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Elevated customer experience by offering prompt and courteous service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept customers and crew areas organized.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Ensured superior customer interactions, contributing to positive reviews.
Education
Fire Science -
Waubonsee Community College
Sugar Grove, ILSkills
- Customer service
- Strong work ethic
- Willingness to learn
- Basic math
- Product knowledge
- Flexible schedule
- Verbal and written communication
- Efficient task completion
- Relationship building
- Multitasking and organization
- Problem-solving
- Clear communication
- Customer engagement
- Time management
- Creativity and innovation
- Salesmanship
- Telephone etiquette
- Complex Problem-solving
- Attention to detail
- Workplace efficiency
- Team contributions
Timeline
Service Crew Member
Bill Jacobs BMW
04.2018 - Current
Fire Science -
Waubonsee Community College
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