Luis Carrazco
Douglas,USA
Summary
Detail-oriented and motivated IT support candidate with over 2years of hands-on technical experience developed through education and structured home lab environments. Experience troubleshooting hardware and software issues, configuring Windows systems, supporting iOS devices, and working within Microsoft 365 environments. Strong background in documentation, ticket-style request systems, confidentiality, and customer service. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Detention Officer II
Cochise County Sheriff's Office
Bisbee, AZ
06.2024 - Current
- Utilized CPC Fusion case management system to review, approve, deny, and respond to request forms in a structured workflow similar to IT ticketing systems.
- Handled sensitive information confidentially in accordance with privacy policies and legal requirements.
- Managed and closed digital requests while maintaining detailed documentation and status updates.
- Utilized conflict resolution skills to de-escalate tense situations between inmates.
- Responded to operational issues using structured problem-solving methods.
- Responded to emergencies, disturbances, or crises within facility as needed.
- Completed forms, reports and correspondence in full according to detention policies.
- Communicated clearly with diverse individuals to resolve issues efficiently.
Customer Service Cashier
Walmart
Douglas, Arizona
11.2022 - 06.2024
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers
- Assisted customers with transaction errors and POS device-related issues.
- Enhanced customer satisfaction with fast, knowledgeable service
- Maintained accuracy in financial and system-based recordkeeping.
Fence Installer
Adams Fence LLC
Phoenix, Arizona
05.2022 - 08.2022
- Interpreted work orders and followed structured procedures to complete installations accurately.
- Minimized errors and waste by carefully following project work orders
- Maintained organized tools and equipment to ensure operational efficiency.
- Installed permanent and temporary security barriers for businesses
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT04-2028
Associate of Applied Science - General Studies
Cochise College
Douglas, Arizona05-2025
High School - undefined
Douglas High School
Douglas, Arizona05-2023
Skills
- Desktop PC assembly and upgrades (RAM, GPU, storage, PSU)
- Operating system installation and reinstallation
- Mobile device screen replacement and hardware repair
- Console drive formatting and system restoration
- Peripheral setup (printers, scanners)
- Windows 10 & 11
Hardware & Systems
Operating Systems & Platforms
- Basic Linux environments
- iOS device configuration and troubleshooting
- Microsoft 365 (Outlook, Teams, OneDrive, account setup)
- Troubleshooting hardware and software issues
- Account access support
- Documentation and ticket-style workflow management
- Customer-focused technical assistance
IT Support Skills
Accomplishments
Professional Accomplishments
- Maintained accurate digital documentation and workflow management using CPC Fusion case management system, processing and resolving request forms in a ticket-style environment.
- Earned Associate in Applied Science degree while working full-time in a high-responsibility government role.
- Achieved 4.0 GPA in Bellevue University certification programs.
- Member of Phi Theta Kappa Honor Society for academic excellence.
- Developed over five years of hands-on technical experience through structured lab practice and independent system builds.
- Bilingual in English and Spanish, enabling effective communication with diverse communities.
Certification
- CompTIA A+ Core 1
- Business Management - Bellevue University, Bellevue, Nebraska August 2024
- People and Business Leadership Essentials - Bellevue University, Bellevue, Nebraska October 2024
- CCSO- Detention Officer Certification Academy
Language
English Fluent
Spanish Fluent
Timeline
Detention Officer II
Cochise County Sheriff's Office
06.2024 - Current
Customer Service Cashier
Walmart
11.2022 - 06.2024
Fence Installer
Adams Fence LLC
05.2022 - 08.2022
High School - undefined
Douglas High School
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Associate of Applied Science - General Studies
Cochise College