Christian BenitezCastro

Was promoted to Keyholder after 1 year of being a Brand representative for the company.

• Promoted branding initiatives while maintaining product displays to adhere to corporate standards.

• Organized and updated schedules to optimize coverage for expected customer demands.
• Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
• Enhanced sales by implementing merchandising and promotional improvements.
• Addressed employee issues and conflicts to provide input, feedback, and coaching.
• Monitored sales performance through analysis of sales reports and comparison shopping.
• Organized in-store promotional events.
• Set up visually appealing promotional displays.
• Responded to safety and loss prevention incidents.
• An operated cash register.
• Maintained store in a clean and neat manner.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Answered questions and resolve concerns.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Answered telephone to provide dining information and take party reservations.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
• Notified server after seating parties in section to facilitate prompt service.
• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.