Luis Cervantes
Aldi Inc.
Rochester,New York
11
years of professional experience
Reliable store associate with the reputation for exceeding performance benchmarks, utilizing abilities developed through experience and education; with the opportunity for professional growth based on performance.
Work History
Store Associate
3 Years 2 Months- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Operated cash register accurately, handling transactions efficiently.
- Organized and restocked shelves to ensure product availability for customers. and organized merchandise to maintain store presentation standards.
- Monitored inventory levels and communicated restocking needs to management.
- Trained new employees on store policies and customer service best practices.
- Implemented loss prevention strategies to minimize shrinkage during operations.
CUSTOMER SUPPORT
5 Years 2 Months- Utilized customer service skills to manage multiple tasks efficiently.
- Handles all calls with “one call” resolution and minimal transfers to resolve customer requests
- Maintained positive attitude while addressing and resolving customer complaints.
- Guided customers through troubleshooting scenarios with clear and effective communication.
TECHNICAL SUPPORT
2 Years 1 Month- Determined appropriate hardware solutions to meet technical requirements.
- Guided customers through troubleshooting steps to resolve issues.
- Configuring client's ports for networking
- Troubleshot customer Wi-Fi connections to restore service.
Education
High School Diploma
Skills
Consistent attendance
Ability to respond and work quickly under pressure
Great communication skills
Effective communication
Willing to take lead on projects
Works well with others
Inventory management
Team collaboration
Customer service leadership
Flexible schedule adaptability
Initiative and awareness
Schedule flexibility
Timeline
Store Associate
Aldi Inc.
06.2023 - CurrentRead More
CUSTOMER SUPPORT
ADT SECURITY SERVICES
03.2018 - 05.2023Read More
TECHNICAL SUPPORT
FRONTIER COMMUNICATIONS
08.2015 - 09.2017Read More
Charlotte High School
High School Diploma
Read More