Madisyn Brooksher
Chiloquin,OR
Summary
Offering excellent communication and organizational abilities, with a strong commitment to learning and growing in a professional setting. Delivers exceptional customer service and support, including efficient handling of phone, scheduling, and POS systems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist and Store Clerk
Crater Lake Resort
HWY 62 Fort Klamath, OR
08.2025 - Current
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming first impression.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Processed reservations and maintained accurate guest information in booking systems.
- Handled guest inquiries and complaints with professionalism, fostering positive customer experiences.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Maintained front desk organization, ensuring supplies were stocked, and the area was presentable at all times.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Retail Associate
TJ Maxx Klamath Falls, OR
Klamath Falls, OR
08.2024 - 08.2025
- Interacted with customers to resolve queries and disseminate information about product features and benefits.
- Keep the store clean, organized, and well-stocked.
- Prepare merchandise for the sales floor, design displays, and maintain merchandising standards.
- Operate cash registers, ring up customer purchases and returns, and count change.
- Adhere to operational, merchandise, and loss prevention standards.
- Participate in store recovery and shrink reduction programs.
- Maintained organized merchandise displays, optimizing product visibility and accessibility.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Trained new employees on store policies and customer service standards, fostering team development.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Camp Counselor
YMCA Klamath Falls, OR
Klamath Falls, OR
06.2022 - 07.2023
- Recognized for ability to implement activities that improve students' learning and behavioral skills with the sport.
- Effective ability to maintain good order and appearance on the court and field.
- Proficient ability to ensure the safety, health and well-being of campers.
- Strong oral communication with parents, other staff, and campers.
Education
Associate of Science - General Studies
Klamath Community College
Klamath Falls, OR12.2026
Skills
- Demonstrates a positive attitude
- Proficient at multitasking and prioritizing
- Consistent attendance
- Contributes to team efforts & communication
- Good communication skills
- Telephone etiquette
- Cash handling
- Listening skills
- Appointment scheduling
- Verbal and written communication
Awards, and Recognitions
Athletic Varsity Letter Award - May 2024, Team Co-Captain Award - May 2024, Grand Honor Roll - 2021-22, Outstanding Attendance Award - 2021-21
Timeline
Front Desk Receptionist and Store Clerk
Crater Lake Resort
08.2025 - Current
Retail Associate
TJ Maxx Klamath Falls, OR
08.2024 - 08.2025
Camp Counselor
YMCA Klamath Falls, OR
06.2022 - 07.2023
Associate of Science - General Studies
Klamath Community College