Luis Chaidez

I am frequently called upon by Good Gamer Group to test unreleased games, answer questions with a high degree of articulation, and give meaningful and constructive feedback based on my preferences as a gamer. Good Gamer Group recognizes my contributions and can rely on me to provide exemplary feedback.

• Skilled at working independently and collaboratively in a team environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Handle various manager-level tasks and operations without needed supervision.
• Demonstrated a high level of initiative and complete projects efficiently.

• Created detailed reports on data recovery process and results.
• Intake client's damaged storage medias for recovery and provide consistent status updates.
• Perform diagnostic & evaluation of storage medias to determine issues and provide quotes based on projected work needed.
• Software-based data recovery such as deleted data, corrupted data, corrupted RAID array, bad sectors, etc.
• Detailed knowledge of enterprise and personal level storage solutions.
• Perform IT functions such as maintaining & upgrading workstations, maintaining NAS, and upgrading network as needed.

• Performed troubleshooting and diagnosis on customer's PCs and MACs.
• Performed both hardware and software level repairs involving replacing parts, virus removal, or setting up customer's back up drives.
• Set up PCs and install wanted software for customers purchasing new PC's.
• Apple iPhone screen and battery replacements.

• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of tech products to answer customer's needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.