Luis Cortes
Houston,TX
Summary
Dynamic team player with a solid background in food preparation and safety, complemented by experience as a Crew Member at McDonald's and Tortonona's. Proven ability to deliver exceptional customer service while efficiently managing orders and ensuring satisfaction. Cross-training in multiple roles enhances versatility. Bilingual in English and Spanish, facilitating effective communication with diverse clientele. Skilled in order management, payment processing, and upselling, while knowledgeable about menu items and adept at accommodating special dietary needs.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden
06.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
MCLNPC
03.2016 - Current
- Server-Volunteer work
- Ministerio Conquistando Las Naciones Para Cristo – Houston, TX
- Assisted in organizing and facilitating Catholic retreats for both youth and adults.
- Traveled to various states across the country on scheduled weekends to support retreat activities from Friday to Sunday.
- Provided service and logistical support to ensure a smooth and meaningful retreat experience.
- Worked collaboratively with team members to set up and manage retreat events.
Crew
Family food truck
04.2023 - 10.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Maintained an organized work area to ensure efficient operations.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Cross-trained in multiple positions within the store as needed.
Crew Member
McDonald's
11.2022 - 02.2023
- Worked as a cashier taking orders while also restocking when necessary
- Communicated with customers regarding orders, comments, and complaints
Education
Bachelor's degree - Computer Science
University of Houston-Downtown
Houston, TX05-2027
Skills
- Heavy haul
- Food service
- Order fulfillment
- Bilingual
- Python
- C/C
- Food handling
- Teamwork
Timeline
Server
Olive Garden
06.2025 - Current
Crew
Family food truck
04.2023 - 10.2023
Crew Member
McDonald's
11.2022 - 02.2023
Server
MCLNPC
03.2016 - Current
Bachelor's degree - Computer Science
University of Houston-Downtown