Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
Languages
Timeline
Generic

Luis Costa

Huntington,Indiana

Summary

High-performing Graduate Assistant with solid experience in providing academic and administrative support to faculty members and students. Skilled at conducting research, managing projects and assisting with course materials. Strong problem-solving skills and committed to staying current with best practices and trends in higher education.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Graduate Assistant

Huntington University
08.2023 - Current
  • Administrative Support: Managing the research office's organizational needs, including answering calls, sending emails, setting up appointments, and keeping track of documents and files.
  • Data Gathering and Analysis: Helping faculty associates with data gathering, analysis, and interpretation for research projects. Acquiring research supplies, arranging data, and conducting statistical analysis.
  • Communication: supporting outreach and communication initiatives to highlight research accomplishments and activities, creating newsletters, helping maintain social media accounts, and updating the research office website.

Boxing Event Promoter

DynamicGym
05.2022 - 07.2023
  • Event Days Operations: Manage personnel and volunteers, supervise setup and breakdown, handle any problems or emergencies, and ensure everything goes as planned as part of event day operations management.
  • Event Planning: Event planning entails creating the idea and structure of the boxing match, as well as choosing the location, time, and fight schedule. Obtain the required licenses and permits.
  • Partnerships: Getting companies or brands to sponsor the event to increase awareness and provide financial support, maintaining sponsor connections, setting up promotional opportunities, and negotiating sponsorship deals.


Boxing Coach

DynamicGym
01.2022 - 08.2023
  • Skill Development involves teaching the basics of boxing, such as stance, footwork, punches, defensive moves, and combinations.
  • Mentoring and Support: Providing direction, encouragement, and support to athletes inside and outside the boxing ring by acting as a mentor and role model.
  • Mental Preparation: Giving athletes the encouragement and mental assistance they need to become more self-assured, focused, and mentally challenging.

Call Center Assistant Manager

Concentrix
10.2021 - 05.2022
  • Team Management: Helping lead and manage call center representatives, giving team members direction, support and handling potential problems.
  • Workflow Management: Helping oversee the operations and workflows of call centers to guarantee efficient and seamless running.
  • Quality Assurance: Ensuring call center agents adhere to quality standards and best practices in customer service delivery. Monitoring calls for quality assurance, providing feedback and coaching to the team agents, and implementing quality improvement initiatives.

Call Center Representative

Concentrix
03.2020 - 09.2021
  • Customer service: Answering client calls with questions, problems, or requests. I responded to inquiries, offered service details, resolved technological issues, and forwarded sophisticated queries to the proper staff members.
  • Surveys and Customer Feedback: Helping to acquire information about the level of service that the call center provides by conducting customer satisfaction surveys and gathering customer feedback.
  • Equipment and Tech Support: Helping with the installation, customization, and diagnosis of hardware and software, including headsets, computer software, and phone systems. This entails working with IT personnel to address problems and provide call center operators with technical help.

Education

Bachelor of Sciences in Business Management -

Huntington University
Huntington, IN
05.2025

Skills

  • Student Information Systems (SIS)
  • Data Analysis
  • Microsoft Office
  • Faculty Collaboration
  • Proficient in Microsoft Excel
  • Event Planning
  • Data Entry

Extracurricular Activities

Volunteered in Lisbon working with kids and elderly people Men's soccer mission trip 2023 Professional soccer player 2020-2022 Portuguese league goalkeeper of the year 2020,2021

Certification

TOEFL Exam - Spanish

TOEFL Exam - English

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
French
Professional Working

Timeline

Graduate Assistant

Huntington University
08.2023 - Current

Boxing Event Promoter

DynamicGym
05.2022 - 07.2023

Boxing Coach

DynamicGym
01.2022 - 08.2023

Call Center Assistant Manager

Concentrix
10.2021 - 05.2022

Call Center Representative

Concentrix
03.2020 - 09.2021

Bachelor of Sciences in Business Management -

Huntington University

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Luis Costa