Luis Cruz
Philadelphia,PA
Summary
Ambitious and results-oriented leader with 10+ years of managerial and sales experience. Excels in creating strategic alliances with organizational leaders to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Fluent in English and Spanish.
Overview
16
16
years of professional experience
Work History
Service Sales Representative
Cintas
Philadelphia, PA
01.2021 - Current
- Develop and maintain relationships with customers.
- Service safety equipment that require periodic maintenance such as AEDs.
- Customize product recommendations to customers for optimal benefits while ensuring OSHA compliance.
- OAA 2023-2024
- Maintained 30,000 in sales monthly
General Manager
LA Fitness
Philadelphia, PA
01.2012 - 01.2021
- Increase revenue streams by reducing costs, managing schedules, and performing sales training workshops for 15+ employees under direct supervision.
- Enhance operational success through effective staffing, adherence to safety regulations during the COVID-19 pandemic, and well-times customer service.
- Improve brand awareness by monitoring all marketing campaigns and fostering membership acquisitions.
- Utilize computer programs to track, generate, and increase all club sales revenue for the highest-traffic club in the Philadelphia region while attaining 90%+ retention rate.
- Provided excellent customer service by driving membership loyalty and increasing customer satisfaction rates.
- Addressed business strategy by implementing improvements based on membership feedback.
Teacher Intern
Philadelphia Freedom School
Philadelphia, PA
01.2010 - 01.2010
- Fostered meaningful relationships among students through field-trip retreats and teamwork community service projects.
- Assisted in developing student-led after school tutoring programs to teach underprivileged students.
- Facilitated group sessions and provided one-on-one support.
Education
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The Pennsylvania State University
Abington, PA01.2012
Skills
- Top 5 Sales Performance in 2021 for LA Fitness
- 10 Years of Sales Management
- Relationship Building and Management
- Empowers High-Performing Sales Teams
- Analytical Problem Solver
- Trained in Consumer Marketing
Languages
Spanish
Native or Bilingual
Timeline
Service Sales Representative
Cintas
01.2021 - Current
General Manager
LA Fitness
01.2012 - 01.2021
Teacher Intern
Philadelphia Freedom School
01.2010 - 01.2010
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The Pennsylvania State University