LUIS CRUZ
WASHINGTON DC,DC
Summary
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Associate
WAWA
NEWPORT NEWS, VIRGINIA
- Greeting customers, Operating the cash register, handling payment, stock shelves, preparing food and drinks, and maintaining cleanliness.
- Assisting customer with their needs, resolving issues, operating the cash register, and ensuring a pleasant shopping experience.
- Operating the food line specializing in cold/hot sandwiches, and operating the cold/hot bar during rush hour.
Cashier Team Lead
Vace Pizza
DC
03.2021 - 07.2023
- Led cashier team to ensure efficient transaction processing and customer satisfaction.
- Trained new cashiers on operational protocols and customer service excellence.
- Monitored register accuracy, reducing discrepancies through proactive auditing practices.
- Implemented cash handling procedures to enhance security and minimize losses.
- Performed comprehensive cleaning tasks during closing time to maintain facility standards and hygiene.
- Managed inbound calls for pickup orders and documented requests efficiently. Oversaw order-taking process for pickups, ensuring accurate recording of information.
HOST (part time)
Little beet table
WASHINGTON DC
05.2021 - 07.2022
- Greeting and seating customers as they enter the establishment.
- Handling reservations and ensuring tables are ready for arriving guest at said time.
- Communication effectively with the kitchen and waitstaff to ensure smooth service.
- Providing basic janitorial services for the establishments overall ambience.
- Keeping track of all supplies, and restocking if necessary.
Ddot Dc Transportation
Summer Youth Employment Program
Washington DC
03.2020 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Barista
STARBUCKS
WASHINGTON DC
09.2018 - 12.2019
- Running the floor maintaining the hot/cold bar specializing in brewing techniques, milk steaming and frothing, basic food preparation, and grinding and repackaging coffee grounds.
- As a cashier I ran the floor making sure items are stocked, handling transactions and janitorial services.
- (Time was cut short here because of Covid 19 and I was one of those people they cut short after the curfew started)
BUSBOY AND DISHWASHER (part time)
Dolan
WASHINGTON DC
08.2017 - 07.2019
- Greeting and meeting customer accommodations in a timely manner.
- Providing janitorial services and assistance by wiping and resetting tables, washing and rinsing dishes, and cleaning the bathroom every 2 hours.
Education
HSD/GED -
Penn Foster
ONLINE02-2024
Skills
- Verbal Communication: Clearly expressing ideas and directives to my fellow team members
- Written Communication: Crafting emails, reports, and documents concisely and effectively
- Active Listening: Paying attention to team members feedback and how to help their concerns
- Decisive: Making informed decisions that benefit the team and the organization
- Motivational skills: Inspiring and encouraging your team to achieve their best
- Conflict Resolution: Addressing and resolving disputes in a fair and timely manner
- Time management: Prioritizing task and managing my time at work efficiently
- Delegation: Assigning task appropriately to team members based on their strengths
- Project management: Planning, executing, and overseeing projects to completion
- Networking/Team Building: Fostering a collaborative and supportive team environment that lead to building professional relationships that can benefit everyone in the work environment
- Computer Proficiency: Using software tools relevant to your industry
- Data Analysis: Interpreting data to make informed business decisions
- Budget Management: Overseeing financial aspects such as budgeting and cost control
- Problem-solving: Finding innovative solutions to overcome obstacles
Certification
- Certified Human Resources Professional
- Microsoft Office Specialist (MOS)
- Project Management Professional (Pmp)
- IT SUPPORT (TROUBLESHOOTER)
- FEMA CERTIFIED (SECURITY)
- Typing test (10 words in one minute)
- HDI Customer Service Representative
- Google workspace certification
- Certified information systems
- Asana for Beginners (for remote purposes)
- Trello Gold Badge (for remote purposes)
Timeline
HOST (part time)
Little beet table
05.2021 - 07.2022
Cashier Team Lead
Vace Pizza
03.2021 - 07.2023
Ddot Dc Transportation
Summer Youth Employment Program
03.2020 - 07.2020
Barista
STARBUCKS
09.2018 - 12.2019
BUSBOY AND DISHWASHER (part time)
Dolan
08.2017 - 07.2019
Store Associate
WAWA
HSD/GED -
Penn Foster