LUIS CRUZ
San Jose,CA
Summary
Detail-oriented professional with strong analytical thinking and customer service skills. Enhanced operational efficiency by integrating effective communication and POS system proficiency, resulting in improved customer feedback. Maintained accurate inventory records and resolved customer issues proactively, contributing to a positive team environment.
Overview
9
9
years of professional experience
Work History
BOH Team Member
Chick Fil A
San Jose, CA
02.2025 - Current
- Operated kitchen equipment to prepare high-quality food items efficiently.
- Ensured compliance with health and safety regulations during food handling processes.
- Collaborated with team members to maintain cleanliness and organization in food preparation areas.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Trained new employees on standard operating procedures and safety protocols.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
Concessions
Aramark
San Jose, CA
08.2017 - 08.2022
- Maintained friendly attitude when interacting with customers even during busy times.
- Provided excellent customer service by greeting customers, addressing inquiries, and promptly resolving complaints.
- Initiated friendly conversations with customers while processing orders to enhance overall customer experience.
- Efficiently handled customer transactions in a timely manner.
- Successfully operated point of sale system for processing orders.
- Ensured accuracy of food orders before handing them off to customers.
- Prepared food and beverage items using proper procedures and sanitation guidelines.
- Ensured cleanliness and orderliness of concession stand area to create a welcoming environment for customers.
- Replenished condiments, beverages, and other items to meet customer needs.
- Regularly monitored inventory levels and alerted management when supplies were low.
- Utilized problem-solving skills to resolve customer issues quickly.
- Followed company policies and procedures while handling money transactions.
- Developed working knowledge of menu items and ingredients used in preparation.
- Assisted in the setup and takedown of concession stand operations, including equipment, signage, and displays.
- Compiled reports on sales data and operational metrics to inform management decisions.
Front of Store Attendant
Target
San Jose, CA
12.2019 - 06.2021
- Provided exceptional customer service to ensure a positive shopping experience for all patrons.
- Managed customer complaints effectively by providing prompt solutions while exceeding expectations.
- Handled returns efficiently to ensure customer satisfaction. and exchanges quickly and professionally according to company policies.
- Learned how to operate point-of-sale systems for order entry, pricing updates and customer information tracking.
- Managed cash handling responsibilities with accuracy and accountability.
- Updated product knowledge through training sessions to better assist customers with informed recommendations.
- Created engaging merchandise displays to enhance customer interest and drive sales.
- Maintained inventory levels through diligent monitoring and restocking efforts.
- Enforced safety regulations by ensuring customers followed proper protocols when handling products.
Education
Bachelor of Science - Molecular Biology
San Jose State University
San Jose, CA, US05-2027
Associate in Science (A.S.) - Biology Candidate
Evergreen Valley College
San Jose, CA05-2025
Skills
- Analytical Thinking
- Effective Communication
- Continuous Improvement
- Cash Handling
- POS system use
- Team building
- Organized multi-tasker
- Customer Response
- Customer Service
- Adaptability
Languages
English - Fluent
Spanish - Advanced
Japanese - Beginner
Timeline
BOH Team Member
Chick Fil A
02.2025 - Current
Front of Store Attendant
Target
12.2019 - 06.2021
Concessions
Aramark
08.2017 - 08.2022
Associate in Science (A.S.) - Biology Candidate
Evergreen Valley College
Bachelor of Science - Molecular Biology
San Jose State University