Brendan Dunn
Tampa,FL
Summary
Dedicated and motivated individual eager to enter the Healthcare workforce and contribute to a dynamic team. Quick learner with strong problem-solving skills, excellent communication abilities, and a commitment to providing exceptional service. Passionate about developing new skills, adapting to challenges, and growing professionally in a fast-paced environment. Ready to bring enthusiasm, reliability, and a strong work ethic to a new opportunity.
Overview
4
4
years of professional experience
Work History
Music Director
Radiant Church
03.2023 - Current
- Evaluated performance feedback from the congregation and made necessary adjustments to improve overall satisfaction with church music.
- Effectively managed scheduling and logistics for all music-related activities, ensuring smooth operations at all times.
- Adapted quickly to changes in service formats or personnel needs, demonstrating flexibility as a musician and team player.
- Promoted community outreach efforts through volunteer work at local food drives, clothing donations centers, and charitable fundraisers.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Built strong relationships within the community by organizing outreach programs and educational workshops.
Software Manager
Black Badger Enterprises
09.2022 - 05.2023
- Designed and implemented project management workflows across multiple platforms, including Monday.com, Wrike, and Zoho.
- Conducted performance evaluations, provided constructive feedback, and identified areas for team improvement.
- Managed relationships with external vendors to ensure timely resource delivery and project success.
- Collaborated with clients to develop efficient workflows aligned with their vision and operational needs.
- Utilized color-coding and visual analytics to enhance data representation across company processes.
- Developed and deployed automation solutions to streamline project progression with minimal manual intervention.
- Automated supervisor approval processes for design modifications, customer decisions, and personnel changes.
- Maintained strong partnerships with external vendors to ensure timely delivery of resources and support, leading to successful project completions.
Technical Support
Blink Security
06.2022 - 09.2022
- Provided technical support for Blink Security cameras and accessories, resolving hardware and software issues to enhance user experience.
- Dedicated a minimum of two hours daily to researching software updates and upcoming hardware products to stay informed and deliver accurate solutions.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues in a timely manner.
- Troubleshot networking issues, including connectivity problems, slow speeds, and outages, ensuring quick restoration of service functionality.
- Minimized operational delays by providing effective troubleshooting and proactive support solutions.
Inside Sales Representative
PharmaLink, inc
02.2022 - 06.2022
- Served as the first point of contact for pharmacies within assigned territories, promoting company products and services.
- Highlighted the ease of use and advantages of our product over competitors to drive client engagement and adoption.
- Addressed customer inquiries regarding products, pricing, and availability, ensuring clear communication and informed decision-making.
- Increased sales revenue by building strong client relationships and providing tailored product recommendations.
- Enhanced customer satisfaction by delivering attentive service, resolving concerns promptly, and offering customized solutions
Technical Advisor
Apple
12.2020 - 02.2022
- Diagnosed and resolved customer issues by analyzing hardware and software behaviors across Apple devices, including iPhone (iOS), iPad (iPadOS), Mac/MacBook (macOS), Apple TV (tvOS), and Apple Watch (watchOS).
- Determined and executed the best course of action for troubleshooting and resolving technical issues efficiently.
- Logged detailed troubleshooting steps and resolutions to streamline future support cases and improve issue resolution times.
- Ensured compliance with prescribed technical procedures by enforcing standardized troubleshooting protocols.
- Acted as the primary point of contact for triaging and resolving technical issues, delivering high-quality customer support.
Education
Diploma/GED -
Legacy Christian Academy
Seffner, FL01.2012
Skills
Project Management Platforms
Mondaycom
Wrike
Zoho One
Customer service
Technical support provision
Multitasking and organization
Phone and email etiquette
Strong empathy
Problem-solving
Flexible schedule
Conflict resolution
Fast learner
Project Management Platforms
- Monday.com
- Wrike
- Zoho One
Timeline
Music Director
Radiant Church
03.2023 - Current
Software Manager
Black Badger Enterprises
09.2022 - 05.2023
Technical Support
Blink Security
06.2022 - 09.2022
Inside Sales Representative
PharmaLink, inc
02.2022 - 06.2022
Technical Advisor
Apple
12.2020 - 02.2022
Diploma/GED -
Legacy Christian Academy
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