Brendan Dunn
Tampa,FL
Summary
Dedicated and motivated individual eager to enter the Healthcare workforce and contribute to a dynamic team. Quick learner with strong problem-solving skills, excellent communication abilities, and a commitment to providing exceptional service. Passionate about developing new skills, adapting to challenges, and growing professionally in a fast-paced environment. Ready to bring enthusiasm, reliability, and a strong work ethic to a new opportunity.
Overview
4
4
years of professional experience
Work History
Music Director
Radiant Church
New Tampa, FL
03.2023 - Current
- Evaluated performance feedback from the congregation and made necessary adjustments to improve overall satisfaction with church music.
- Effectively managed scheduling and logistics for all music-related activities, ensuring smooth operations at all times.
- Adapted quickly to changes in service formats or personnel needs, demonstrating flexibility as a musician and team player.
- Promoted community outreach efforts through volunteer work at local food drives, clothing donations centers, and charitable fundraisers.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Built strong relationships within the community by organizing outreach programs and educational workshops.
Software Manager
Black Badger Enterprises
Remote/Hybrid
09.2022 - 05.2023
- Designed and implemented project management workflows across multiple platforms, including Monday.com, Wrike, and Zoho.
- Conducted performance evaluations, provided constructive feedback, and identified areas for team improvement.
- Managed relationships with external vendors to ensure timely resource delivery and project success.
- Collaborated with clients to develop efficient workflows aligned with their vision and operational needs.
- Utilized color-coding and visual analytics to enhance data representation across company processes.
- Developed and deployed automation solutions to streamline project progression with minimal manual intervention.
- Automated supervisor approval processes for design modifications, customer decisions, and personnel changes.
- Maintained strong partnerships with external vendors to ensure timely delivery of resources and support, leading to successful project completions.
Technical Support
Blink Security
Remote/Hybrid
06.2022 - 09.2022
- Provided technical support for Blink Security cameras and accessories, resolving hardware and software issues to enhance user experience.
- Dedicated a minimum of two hours daily to researching software updates and upcoming hardware products to stay informed and deliver accurate solutions.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues in a timely manner.
- Troubleshot networking issues, including connectivity problems, slow speeds, and outages, ensuring quick restoration of service functionality.
- Minimized operational delays by providing effective troubleshooting and proactive support solutions.
Inside Sales Representative
PharmaLink, inc
Largo, Fl
02.2022 - 06.2022
- Served as the first point of contact for pharmacies within assigned territories, promoting company products and services.
- Highlighted the ease of use and advantages of our product over competitors to drive client engagement and adoption.
- Addressed customer inquiries regarding products, pricing, and availability, ensuring clear communication and informed decision-making.
- Increased sales revenue by building strong client relationships and providing tailored product recommendations.
- Enhanced customer satisfaction by delivering attentive service, resolving concerns promptly, and offering customized solutions
Technical Advisor
Apple
Remote/Hybrid
12.2020 - 02.2022
- Diagnosed and resolved customer issues by analyzing hardware and software behaviors across Apple devices, including iPhone (iOS), iPad (iPadOS), Mac/MacBook (macOS), Apple TV (tvOS), and Apple Watch (watchOS).
- Determined and executed the best course of action for troubleshooting and resolving technical issues efficiently.
- Logged detailed troubleshooting steps and resolutions to streamline future support cases and improve issue resolution times.
- Ensured compliance with prescribed technical procedures by enforcing standardized troubleshooting protocols.
- Acted as the primary point of contact for triaging and resolving technical issues, delivering high-quality customer support.
Education
Diploma/GED -
Legacy Christian Academy
Seffner, FL01.2012
Skills
Project Management Platforms
Mondaycom
Wrike
Zoho One
Customer service
Technical support provision
Multitasking and organization
Phone and email etiquette
Strong empathy
Problem-solving
Flexible schedule
Conflict resolution
Fast learner
Project Management Platforms
- Monday.com
- Wrike
- Zoho One
Timeline
Music Director
Radiant Church
03.2023 - Current
Software Manager
Black Badger Enterprises
09.2022 - 05.2023
Technical Support
Blink Security
06.2022 - 09.2022
Inside Sales Representative
PharmaLink, inc
02.2022 - 06.2022
Technical Advisor
Apple
12.2020 - 02.2022
Diploma/GED -
Legacy Christian Academy
Similar Profiles
Sarah SmithSarah Smith
Location Coordinator at Radiant ChurchLocation Coordinator at Radiant Church
Lauren GouldLauren Gould
Volunteer at Radiant ChurchVolunteer at Radiant Church
Anthony FigueroaAnthony Figueroa
Volunteer at Radiant ChurchVolunteer at Radiant Church