Luis Diaz-Alvarado
Fort Myers,FL
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick-fil-A
07.2022 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2023
Skills
- Positive attitude
- Team leadership
- Problem-solving
Affiliations
- South Fort Myers High School Varsity Baseball (3 Year Varsity)
- South Fort Myers High School Varsity Soccer (1 Year Varsity)
- South Fort Myers High School Hospitality and Tourism Acedemy (2 Years)
Certification
• ServSafe Protection Manager (Certification Lasts Until 2026)
• CIW Internet Business Associate
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Leader
Chick-fil-A
07.2022 - 01.2025
High School Diploma -
South Fort Myers High School
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
FRANCES SAYRESFRANCES SAYRES
High School Mathematics Teacher at Labelle High SchoolHigh School Mathematics Teacher at Labelle High School