Luis Duprey
Fort Lauderdale,FL
Summary
Highly motivated, hands-on individual with strong management skills in the hospitality and yachting industry with a vast understanding of all aspects of both industries. These experiences lead to adapt and apply the knowledge to work toward achieving the goals of the organization. Creative, customer-driven person that enjoys inspiring associates and exceeding expectations.
Overview
21
21
years of professional experience
Work History
Yacht Management / Charter Brokerage / Crew Services
PR Yacht Services – Owner
07.2003 - Current
- Yacht Management
- Maintain comprehensive knowledge of yacht industry to better serve customers and meet demanding objectives offering yacht management, Captain services, deliveries, and brokerage.
- Provide yachts with suitable professionally trained captains and crew.
- Ensure yacht's full compliance with local, state, and federal agencies.
- Collaborate with reservations departments, brokers, and charterer companies to ensure flawless operation.
- Work with support teams, mechanics, warranties, and technicians to resolve vessel's issues in timely manner.
After Sales Specialist
Ferretti Group America
02.2023 - 02.2024
- Managed over 30 vessels after sales relations for duration of yacht's warranty period.
- Documented warranty claims in conjunction with owner / captain
- Assisted with ensuring that client's boats are being properly cared for, protected and completing job in timely manner.
- Assisted with ensuring quality repairs performed by Service Technicians and Contractors
- Identified requisitions, and expedites materials required for project
- Requested and followed up on Contractor Estimates and Invoices
- Worked closely with Parts Department to monitor parts ordered and progress of receiving parts.
- Followed all safety procedures to ensure safe workplace.
- Built rapport with customers and assessed needs to make product recommendations and upsell in retail side.
- Utilized CRM software to manage customer accounts and track warranty progress.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Operations Manager / Director Operations
RED Hospitality & Leisure
08.2019 - 10.2020
- Ensured all passengers vessels were inspection-ready conditions and up to USCG and SOLAS standards
- Managed entire operations of sailing catamarans and power boats with 45 + passengers' capacity.
- Completing VHF Radio licensing, registering EPIRB's and compliance with USCG standards
- Ensured compliance with all applicable local, state, federal and international safety, and environmental regulations (FCC, NOAA, USCG and SOLAS)
- Developed and participated in safety training, meetings and drills as required by USCG, company policies and local authorities.
- Planned, developed, operated, and directed new operation for Bungalows resort in Key Largo, FL with crewed vessels, commissioned and certified vessels with USCG's COI certificates.
- Directed boatyard operations including budgeting, contracting, and directly supervising all vessel's maintenance and repairs.
- Managed, trained, and supervised crew and captains to comply with all regulatory agencies and ensure safety of our passengers.
- Developed strong relationships with community organizations, law enforcement agencies and private contractors.
General Manager Puerto Rico / Co Managed Tortola (BVI) / St. Vincent / Grenada
Dream Yacht Charter
07.2016 - 12.2017
- Budgeting, P&L, and financial forecasts
- Managed team of technicians, captains, crew, and subcontractors on and off site
- Comply with local, Federal agencies and international laws and regulations (CBP, USCG, SOLAS)
- Manage confidential financial information with an impeccable degree of integrity
- Leaded and developed Hurricane preparedness programs.
General Manager
Driftwood Hospitality Management
06.2008 - 07.2016
- Produced weekly and monthly financial reports and ensure cost and quality standards
- Recruited, trained, managed staff, and conducted meetings to ensure interdepartmental communication
- Monitored and ensured compliance with company standards and promotional materials
- Promoted guest satisfaction in efforts to obtain repeat business of leisure and organizational markets
- Assisted Director of Sales with marketing efforts.
Education
Merchant Marine -
The Sea School
Puerto Rico 01.2003
Bachelor of Arts -
University of Puerto Rico, Rio Piedras Campus
Puerto Rico05.2000
B.A Humanities & Liberal Arts - History / Philosophy
University of Puerto Rico, Mayaguez Campus
Puerto Rico05.2000
Skills
- Project management
- Budgeting and finance
- Staff development
- Strong verbal and written communication
- Merchant Marine Credentials
- Self-motivated
- Extremely organized
- Customer Relationship Management (CRM)
- Multitasking Abilities
- Attention to Detail
References
References available upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional
Timeline
After Sales Specialist
Ferretti Group America
02.2023 - 02.2024
Operations Manager / Director Operations
RED Hospitality & Leisure
08.2019 - 10.2020
General Manager Puerto Rico / Co Managed Tortola (BVI) / St. Vincent / Grenada
Dream Yacht Charter
07.2016 - 12.2017
General Manager
Driftwood Hospitality Management
06.2008 - 07.2016
Yacht Management / Charter Brokerage / Crew Services
PR Yacht Services – Owner
07.2003 - Current
Merchant Marine -
The Sea School
Bachelor of Arts -
University of Puerto Rico, Rio Piedras Campus
B.A Humanities & Liberal Arts - History / Philosophy
University of Puerto Rico, Mayaguez Campus
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