LUIS EDUARDO HERRERA
Montebello
Summary
Compassionate HIV Counselor experienced in supporting individuals with HIV testing and access to prevention medical services. Improved patient outcomes through education and awareness initiatives while effectively de-escalating challenging situations. Detail-oriented Assistant Manager established clear guidelines and enforced consistent policies, fostering staff satisfaction and achieving key organizational objectives.
Overview
17
17
years of professional experience
Work History
Substance use prevention Assistant Manager
The Wall Las Memorias Project
Los Angeles
06.2025 - Current
- Assisted the prevention manager in planning, organizing, and implementing prevention program activities and community outreach initiatives.
- Coordinate and supported 4 community events over the past year l, including logistics, participant engagement, and program promotion.
- Conducted Naloxone (Narcan) overdose prevention trainings for community members and partner organizations.
- Facilitated a support group for gay and bisexual men, providing a safe and supportive environment for discussion and peer support.
- Assisted with participant outreach, program enrollment, data collection, and reporting activities.
- Distributed harm reduction and educational materials to support community health and prevention efforts.
HIV Counselor
The Wall Las Memorias Project
Los Angeles
02.2022 - Current
- Provided individual counseling and support to clients living with HIV and AIDS.
- Developed treatment plans based on client needs, including referrals for medical care, housing assistance, mental health services, and other social services.
- Conducted HIV and AIDS education seminars in community settings.
- Educated clients about available treatments for HIV and AIDS and monitored their responses to therapy.
- Documented and maintained client records with strict attention to confidentiality.
- Attended outreach events to perform rapid HIV tests and provided referrals for future testing and treatment.
- Collected demographic and medical information to conduct intake for patients with HIV.
Project Coordinator
The Wall Las Memorias Project
Los Angeles
07.2020 - Current
- Analyzed data related to projects to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
HIV Assistant Manager
The Wall Las Memorias Project
Los Angeles
06.2024 - 06.2025
- Assisted in coordinating daily operations of HIV prevention and support programs.
- Supervised staff and volunteers to ensure quality service delivery.
- Maintained confidential client records and ensured compliance with HIPAA requirements.
- Coordinated community outreach, education, and awareness activities.
- Prepared program reports and tracked performance metrics.
Document Filing Clerk
The Wall Las Memorias Project
Los Angeles
07.2020 - 12.2020
- Filed and organized paperwork and documents per established procedures.
- Input client data into computer system database accurately and efficiently.
- Maintained and organized filing system for document retrieval.
- Processed orders, invoices, and payments in a timely manner.
- Located missing records by searching files or contacting individuals assigned to records.
Restaurant Manager
George's Greek
Los Angeles
01.2017 - 03.2020
- Ensured compliance with all food safety regulations and sanitation standards per Department of Public Health.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Trained new employees to perform duties such as POS system.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality control.
Shift Leader
SUBWAYRestaurants
Los Angeles
01.2009 - 12.2016
- Provided exceptional customer service and maintained positive attitude with customers.
- Trained staff on job duties and safety protocols to enhance operational readiness.
- Monitored employee performance for adherence to company policies and procedures, fostering a compliant workplace.
- Ensured staff were properly trained in all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards.
- Supervised cleaning of dining areas, restrooms, and kitchen equipment to uphold health and safety standards for customers and staff.
- Reviewed orders meticulously to verify accuracy and completeness before delivery.
- Coordinated shift workers to receive inventory and conduct audits.
Education
HIV 1 Counselor certificate -
Department of Public Health
Los Angeles, CAHigh School Diploma -
East LA Learning Center
Los Angeles, CASkills
- Substance use prevention
- Health Promotion
- Community Health
- High-Risk Population Identification
- Risk Assessments
- Community Outreach
- Program Coordination
- Data Management
- Collaborative Leadership
- Team Collaboration
- Problem-Solving
- Client support
Timeline
Substance use prevention Assistant Manager
The Wall Las Memorias Project
06.2025 - Current
HIV Assistant Manager
The Wall Las Memorias Project
06.2024 - 06.2025
HIV Counselor
The Wall Las Memorias Project
02.2022 - Current
Project Coordinator
The Wall Las Memorias Project
07.2020 - Current
Document Filing Clerk
The Wall Las Memorias Project
07.2020 - 12.2020
Restaurant Manager
George's Greek
01.2017 - 03.2020
Shift Leader
SUBWAYRestaurants
01.2009 - 12.2016
HIV 1 Counselor certificate -
Department of Public Health
High School Diploma -
East LA Learning Center