LUIS ERNESTO GARCIA

• Inside Sales, Customer Service, Technical Support
• Prospected new customers to generate sales leads and increased revenue from existing clients.
• Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
• Developed and executed product market strategy to determine distribution, price, and promotion efforts.
• Handled customer's complaints nationwide, collecting technical data from unknown issues to communicate with the designing engineers.
• Helped new and existing contractors with troubleshooting or repairing our access systems as well as with new installations.
• Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.

• Identified profitable business leads and built pipelines of prospective customers.
• Efficiently resolve sales, service, and account issues to maximize customer satisfaction.
• Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
• Cell phones, accessories and Prepaid Wireless carriers wholesale and distribution

• Drove sales growth through assigned electrical and lighting distribution partners by delivering product education, strengthening positioning, and promoting value-driven solutions.
• Developed and maintained strong, long-term relationships with electrical contractors to support project influence, product preference, and brand loyalty.
• Conducted in-person sales visits, jobsite walk-throughs, and product demonstrations with contractors and distributor teams.
• Generated and followed up on project leads to drive demand through distribution and convert contractor interest into confirmed orders.
• Provided accurate pricing, quoting guidance, cross-references, and product recommendations aligned with project needs and specifications.
• Worked closely with manufacturer reps, product managers, and internal support to ensure proper product selection, availability, and delivery timelines.
• Stayed current with lighting technology, controls, energy codes, rebate incentives, and market trends to position as a trusted lighting resource.
• Represented the company at distributor counter days, trainings, trade shows, and contractor events to drive brand awareness and product education.
• Developed and implemented customer development strategies that enhanced customer relationships, resulting in a 250% increase in service sales within 12 months.
• Implemented innovative customer engagement initiatives that drove market development, resulting in a 250% increase in service sales within the first year.

• Responsible to keep the optimal business operation with maximum performance.
• Designed and implemented Sales Strategies to achieve goals.
• Trained Sales Specialists on marketing and sales techniques, through daily role playing representing different types of customers as well as several scenarios.

• Supported outside sales team with estimations and orders.
• Prepared cost estimates and bid documents by studying customer 'Request for Proposal' and consulting with project managers.
• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Identified sales opportunities by assessing the environment and devising and implementing winning strategies.
• Attended trade shows and seminars to promote products and networks with industry contacts.
• Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.