Luis Escalante
Customer Support
Residencial San Luis 1
Summary
Dynamic customer service professional with proven problem-solving skills and a positive attitude. At Alorica, enhanced operations and resolved issues efficiently. Skilled in teamwork and collaboration, with strong computer skills. Adaptable and calm under pressure, consistently exceeding expectations. Committed to continuous improvement and delivering exceptional service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
Work History
Alorica
Customer Service Department
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations, and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Advesus
Retention Representative Triple SSS Advantage
02.2023 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Concentrix
Retention Department
01.2017 - 11.2021
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
James Monroe
Bronx Newyork05.2026
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Calm under pressure
Timeline
Advesus
Retention Representative Triple SSS Advantage
02.2023 - 11.2025
Concentrix
Retention Department
01.2017 - 11.2021
Alorica
Customer Service Department
High School Diploma -
James Monroe