Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Garcia

Lehigh Acres,FL

Summary

Dynamic professional with a proven track record at Alorica in enhancing customer loyalty through empathetic service and effective problem resolution. Demonstrates exceptional teamwork, critical thinking, and adaptability, alongside a knack for mentoring and driving product improvements. Excelled in a managerial role at Nrgize Lifestyle Cafe, showcasing outstanding communication skills and a friendly, positive attitude.

Overview

6
6
years of professional experience

Work History

Alorica

Call Reprehensive
01.2019 - 01.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Nrgize Lifestyle Cafe

Manager
01.2015 - 01.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

GED -

Lehigh Senior High School
Lehigh Acres, FL
01-2028

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Critical thinking
  • Problem resolution
  • Calm under pressure

Timeline

Alorica

Call Reprehensive
01.2019 - 01.2021

Nrgize Lifestyle Cafe

Manager
01.2015 - 01.2017

GED -

Lehigh Senior High School

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Marissa Garcia