Marisela Vargas
El Paso,TX
Summary
Hardworking customer service profesional with over 15 years of experience accustomed to high-paced call center environment. Work quickly to understand, document and resolve customer concerns driving satisfaction while meeting demanding business objectives.
Overview
19
19
years of professional experience
Work History
Alorica
Customer Service Representative
El Paso, TX
09.2022 - Current
- Maintained up-to-date knowledge on industry regulations, policies, and procedures, ensuring compliance in all credit card operations.
- Promoted brand loyalty among customers with personalized attention to their financial needs when servicing their accounts or discussing additional product offerings.
- Facilitated seamless account closures, ensuring a positive experience for departing customers and minimizing negative feedback.
- Reduced fraudulent activity by meticulously monitoring transactions and implementing effective security measures.
- Improved customer satisfaction by promptly addressing and resolving credit card disputes.
Sales Associate Specialist/ Data Entry Clerk
Full Beauty Brands
El Paso, TX
07.2011 - 03.2022
- Provided accurate information about promotions, customer programs, and products.
- Effectively communicated knowledge of products to potential buyers, helping them make informed decisions.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Improved the accuracy of data entry, reducing errors and enhancing report quality.
- Reduced shipment errors through meticulous attention to detail and accurate data entry.
- Enhanced cash flow by implementing efficient cash management processes and procedures.
- Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
Customer Service Representative
Echostar
El Paso, TX
08.2005 - 04.2009
- Consulted with customers to determine the best methods to resolve any service or billing concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Dioloma - Basics
Ysleta High School
El Paso, TX07.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Alorica
Customer Service Representative
09.2022 - Current
Sales Associate Specialist/ Data Entry Clerk
Full Beauty Brands
07.2011 - 03.2022
Customer Service Representative
Echostar
08.2005 - 04.2009
High School Dioloma - Basics
Ysleta High School